Carlo Nero
Auburn
Summary
Experienced guest services professional with a proven track record of delivering exceptional customer experiences in various hospitality environments. Demonstrated expertise in problem-solving, conflict resolution, and consistently maintaining high levels of customer satisfaction. Recognized for strong team collaboration skills, adaptability, and a consistent ability to achieve desired results. Proficient in efficiently handling guest inquiries, managing reservations, and ensuring seamless operations. A reliable and flexible individual dedicated to enhancing guest services and optimizing operational efficiency.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Tommy Bahama
08.2021 - Current
- Use experience and judgment to accomplish assigned tasks and goals
- Strong research, communication (oral/written), analytical, computer, internet, and search skills.
- Strong organizational skills, with ability to prioritize work as needed.
- Ability to efficiently maneuver in multiple systems.
- Superior attention to detail and exceptional organizational skills.
- Ability to effectively and professionally meet internal and Guest expectations and positively represent the company.
- Ability to multi-task, work under pressure, and effectively manage time and workload.
- Desire to identify opportunities for business improvements.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Excellent Guest and personal relationship skills; team player, hardworking, and pleasant attitude.
- Professional, integrity, vision, creativity, adaptability, value partnerships, assertiveness, resiliency, and advocate of change.
Sales Associate
DICK'S Sporting Goods
02.2018 - 01.2019
- Provide world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Footwear Department
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Promote company programs including warranty sales, Sportsman's Advantage Card (loyalty program), private-label credit cards, and other seasonal promotions
- As business needs arise, other tasks become necessary and must be completed
Student Leadership, Event Planner
Renton Technical College
08.2015 - 12.2017
- Motivated and encouraged students to participate in after school clubs and activities
- Meet and discuss ideas for clubs, special events, and new services for new and returning students
- Plan events, speeches, and activities for students
- Make diverse advertisements for unique clubs and special events and activities
- Deliver packages to classes and teachers
Pawn Broker/Sales Associate
Cash America Pawn
07.2016 - 06.2017
- Provide excellent customer service to challenging and diverse populations
- Held authority to make decisions about loans and layaways
- Handled cash including opening and closing registers
- Negotiate interest rates, due dates, and amounts owed for loans and layaways
- Met or exceeded sales requirements of $1,500 per day while working part time
- Inventory control and P.O.S
- Set up displays for events
Fuel Station Attendant
Fred Meyer
07.2014 - 01.2015
- Fred-Meyer.
- Provide excellent customer service to challenging and diverse populations
- Cashiering, balancing out register, making money drops frequently throughout the day, divide up the money and put it in the safe at the end of the evening shift.
- Handled fuel deliveries and performed safety checks after each delivery
- Responsible for cleaning inside and outside of fuel station and taking care of trash duties.
- Acquired Product knowledge for fuel station and all merchandise
- Responsible for closing all product and the fuel station
Environmental Production Worker
Total Reclaim, Inc
03.2012 - 11.2012
- Outstanding Soft Skills resulted in selection as customer receivables driver/customer pick-up
- Environmentally dispose, destroy and sort incoming shipments of recycled equipment such as televisions, computers, machinery, and technologically valuable parts.
- Identify, sort and stock valuable equipment for resale
- Achieved and understood our company's High-level production and safety standards
Machine shop training program
Orion Industries
08.2011 - 03.2012
- Assembled airplane parts and prepared them for shipping; using software to scan in and out
- Precision drilling, pacing, and ability to read blueprints resulted in opportunity at Total Reclaim
- Maintained and operated specialized tools for machining, assembly, and following blueprints
- Gained outstanding knowledge of production, safety, and quality standards in manufacturing industry
Education
Bachelor Of Arts -
Evergreen State College
01.2020
Associates - Small Business Management and Entrepreneurship
Renton Technical College
Renton, WA01.2017
Diploma - undefined
Decatur High School
01.2011
Skills
- Sales assistance
- Detailed schematic analysis
- Event coordination
- Precision in assembly processes
- Pricing strategy development
- Data interpretation
- Data-driven research expertise
- Effective negotiation skills
- Team support and organization
- Clear communication in presentations
- Skilled in formatting and editing with Microsoft Word
- Excel proficiency
- PowerPoint proficiency
- Proficient in Microsoft Office
- Project oversight
- Organizational leadership expertise
- Service-oriented communication
- Organizational time efficiency
- Sales expertise
- Proficient in inside sales
- Accurate data entry
- Professional office environment experience
- Team leadership
- Guest services coordination
- Proficient in data analysis tools
- Effective communication
- Familiarity with Windows applications
- Patient intake coordination
- Proficient in English
Timeline
Guest Service Representative
Tommy Bahama
08.2021 - Current
Sales Associate
DICK'S Sporting Goods
02.2018 - 01.2019
Pawn Broker/Sales Associate
Cash America Pawn
07.2016 - 06.2017
Student Leadership, Event Planner
Renton Technical College
08.2015 - 12.2017
Fuel Station Attendant
Fred Meyer
07.2014 - 01.2015
Environmental Production Worker
Total Reclaim, Inc
03.2012 - 11.2012
Machine shop training program
Orion Industries
08.2011 - 03.2012
Associates - Small Business Management and Entrepreneurship
Renton Technical College
Diploma - undefined
Decatur High School
Bachelor Of Arts -
Evergreen State College
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