Carlo Nero
Auburn
Summary
Experienced guest services professional with a proven track record of delivering exceptional customer experiences in various hospitality environments. Demonstrated expertise in problem-solving, conflict resolution, and consistently maintaining high levels of customer satisfaction. Recognized for strong team collaboration skills, adaptability, and a consistent ability to achieve desired results. Proficient in efficiently handling guest inquiries, managing reservations, and ensuring seamless operations. A reliable and flexible individual dedicated to enhancing guest services and optimizing operational efficiency.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Tommy Bahama
Federal Way, WA
08.2021 - Current
- Use experience and judgment to accomplish assigned tasks and goals
- Strong research, communication (oral/written), analytical, computer, internet, and search skills.
- Strong organizational skills, with ability to prioritize work as needed.
- Ability to efficiently maneuver in multiple systems.
- Superior attention to detail and exceptional organizational skills.
- Ability to effectively and professionally meet internal and Guest expectations and positively represent the company.
- Ability to multi-task, work under pressure, and effectively manage time and workload.
- Desire to identify opportunities for business improvements.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Excellent Guest and personal relationship skills; team player, hardworking, and pleasant attitude.
- Professional, integrity, vision, creativity, adaptability, value partnerships, assertiveness, resiliency, and advocate of change.
Sales Associate
DICK'S Sporting Goods
02.2018 - 01.2019
- Provide world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Footwear Department
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Promote company programs including warranty sales, Sportsman's Advantage Card (loyalty program), private-label credit cards, and other seasonal promotions
- As business needs arise, other tasks become necessary and must be completed
Student Leadership, Event Planner
Renton Technical College
08.2015 - 12.2017
- Motivated and encouraged students to participate in after school clubs and activities
- Meet and discuss ideas for clubs, special events, and new services for new and returning students
- Plan events, speeches, and activities for students
- Make diverse advertisements for unique clubs and special events and activities
- Deliver packages to classes and teachers
Pawn Broker/Sales Associate
Cash America Pawn
Federal Way, WA
07.2016 - 06.2017
- Provide excellent customer service to challenging and diverse populations
- Held authority to make decisions about loans and layaways
- Handled cash including opening and closing registers
- Negotiate interest rates, due dates, and amounts owed for loans and layaways
- Met or exceeded sales requirements of $1,500 per day while working part time
- Inventory control and P.O.S
- Set up displays for events
Fuel Station Attendant
Fred Meyer
Federal Way, WA
07.2014 - 01.2015
- Fred-Meyer.
- Provide excellent customer service to challenging and diverse populations
- Cashiering, balancing out register, making money drops frequently throughout the day, divide up the money and put it in the safe at the end of the evening shift.
- Handled fuel deliveries and performed safety checks after each delivery
- Responsible for cleaning inside and outside of fuel station and taking care of trash duties.
- Acquired Product knowledge for fuel station and all merchandise
- Responsible for closing all product and the fuel station
Environmental Production Worker
Total Reclaim, Inc
03.2012 - 11.2012
- Outstanding Soft Skills resulted in selection as customer receivables driver/customer pick-up
- Environmentally dispose, destroy and sort incoming shipments of recycled equipment such as televisions, computers, machinery, and technologically valuable parts.
- Identify, sort and stock valuable equipment for resale
- Achieved and understood our company's High-level production and safety standards
Machine shop training program
Orion Industries
Federal Way, WA
08.2011 - 03.2012
- Assembled airplane parts and prepared them for shipping; using software to scan in and out
- Precision drilling, pacing, and ability to read blueprints resulted in opportunity at Total Reclaim
- Maintained and operated specialized tools for machining, assembly, and following blueprints
- Gained outstanding knowledge of production, safety, and quality standards in manufacturing industry
Education
Bachelor Of Arts -
Evergreen State College
01.2020
Associates - Small Business Management and Entrepreneurship
Renton Technical College
Renton, WA01.2017
Diploma - undefined
Decatur High School
01.2011
Skills
- Sales assistance
- Detailed schematic analysis
- Event coordination
- Precision in assembly processes
- Pricing strategy development
- Data interpretation
- Data-driven research expertise
- Effective negotiation skills
- Team support and organization
- Clear communication in presentations
- Skilled in formatting and editing with Microsoft Word
- Excel proficiency
- PowerPoint proficiency
- Proficient in Microsoft Office
- Project oversight
- Organizational leadership expertise
- Service-oriented communication
- Organizational time efficiency
- Sales expertise
- Proficient in inside sales
- Accurate data entry
- Professional office environment experience
- Team leadership
- Guest services coordination
- Proficient in data analysis tools
- Effective communication
- Familiarity with Windows applications
- Patient intake coordination
- Proficient in English
Timeline
Guest Service Representative
Tommy Bahama
08.2021 - Current
Sales Associate
DICK'S Sporting Goods
02.2018 - 01.2019
Pawn Broker/Sales Associate
Cash America Pawn
07.2016 - 06.2017
Student Leadership, Event Planner
Renton Technical College
08.2015 - 12.2017
Fuel Station Attendant
Fred Meyer
07.2014 - 01.2015
Environmental Production Worker
Total Reclaim, Inc
03.2012 - 11.2012
Machine shop training program
Orion Industries
08.2011 - 03.2012
Associates - Small Business Management and Entrepreneurship
Renton Technical College
Diploma - undefined
Decatur High School
Bachelor Of Arts -
Evergreen State College