Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Carmona

Customer Service
Round Rock,TX

Summary

Authorized to work in the US for any employer.

Skilled Customer Returns Processor with numerous years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Returns Specialist/Warehouse Associate

Shop LC
Round Rock, TX
12.2019 - 04.2022
  • Duties were to inspect jewelry returned by customers and decide whether circumstances were appropriate to initiate refund or replacement.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Increased productivity through streamlined processes and system efficiency.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Unloaded, inspected and stored damaged and returned products.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier/Customer Service/Cook

Dairy Queen
Round Rock, TX
04.2018 - 12.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.

Cashier/Customer Service/Management

Jack In The Box
Round Rock, TX
12.2017 - 03.2018
  • Extensive hours (10-16)
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

Recycling Specialist

Metal Recycling
Round Rock, TX
05.2015 - 01.2017
  • Worked extensive hours
  • Problem-solving
  • Sorted materials to separate high-grade materials such as copper and brass.
  • Identified or investigated new opportunities for materials to be collected and recycled.
  • Monitored access, collection and cleanliness of pick-up locations and storage areas to promote and maintain high customer satisfaction.

Education

High school diploma -

Round Rock High School
Round Rock, TX
09.2016 - 05.2020

Skills

Customer Service

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Timeline

Returns Specialist/Warehouse Associate

Shop LC
12.2019 - 04.2022

Cashier/Customer Service/Cook

Dairy Queen
04.2018 - 12.2018

Cashier/Customer Service/Management

Jack In The Box
12.2017 - 03.2018

High school diploma -

Round Rock High School
09.2016 - 05.2020

Recycling Specialist

Metal Recycling
05.2015 - 01.2017

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Anthony CarmonaCustomer Service