Kristina Surface
Shoreview,MN
Summary
Experienced sales consultant with proven record of boosting sales through interpersonal communication skills. Skillful in learning customer needs, and upselling to meet sales quotas. Committed to working with my team and strengthening customer experiences with positivity and professionalism.
Overview
35
35
years of professional experience
Work History
Delivery Courier
PPRC- Amazon
11.2021 - Current
- Maintain focus and heed attention to detail in a fast-paced and changing environment.
- Sustain effectual logs and records.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Full-Time Caregiver
Mother
04.2016 - 10.2021
- Took time away from career to act as a full-time caregiver to my mom.
- Assisted mom with daily tasks such as feeding, bathing, dressing, and going to appointments.
- Aided in facilitating financial transactions, such as, paying bills and balancing checkbook.
Lead Child Care Provider & Book Store Associate
No. Heights Lutheran Church
11.2012 - 03.2016
- Established and maintained safe, supportive, and welcoming environments for children of all backgrounds.
- Effectively communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught lessons and led activities to children ages newborn through elementary school.
- At the book store, greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
Full Time Parent
Self Employed
01.2007 - 10.2012
- Wonderfully provided around-the-clock care for my four girls.
- Enhanced talents in leadership, prioritization of schedules and events, teamwork, and determination.
- Volunteered at many places, such as, North Heights Lutheran Church, Feed My Starving Children, and Island Lake Elementary School.
Office Manager & Retail Sales Manager
Associated Sewing Supply
06.1989 - 12.2006
- Created positive and rewarding customer experiences through warm and friendly interactions.
- Proficiently used Excel and QuickBooks to collect, organize, and disseminate account data.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Social Worker & Child Support Worker
Hennepin County
06.2000 - 04.2004
- Documented essential case notes to develop case and placement plans.
- Conducted field visits to ascertain the welfare of children on my caseload.
- Consulted with and maintained good relationships with others on the case, such as, other social workers, family of the child, judges and county attorney's in court proceedings.
- Prepared documentation and enforced legal findings in child support orders.
Education
Bachelor of Arts - Criminal Justice
St. Cloud State University
02.1998
Skills
- Report Writing
- Thriving within a team or as an individual
- Excels in written & verbal communication
- Culturally-sensitive
- Client advocacy
- Relationship building and rapport
- Clean driving record
- Flexible schedule
- Organization
- Friendly, positive attitude
- Reliable & trustworthy
Timeline
Delivery Courier
PPRC- Amazon
11.2021 - Current
Full-Time Caregiver
Mother
04.2016 - 10.2021
Lead Child Care Provider & Book Store Associate
No. Heights Lutheran Church
11.2012 - 03.2016
Full Time Parent
Self Employed
01.2007 - 10.2012
Social Worker & Child Support Worker
Hennepin County
06.2000 - 04.2004
Office Manager & Retail Sales Manager
Associated Sewing Supply
06.1989 - 12.2006
Bachelor of Arts - Criminal Justice
St. Cloud State University
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