Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Johnathan Jake

Eagle Mountain,UT

Summary

Highly reliable with experience in courier and messenger services, adept at managing time-sensitive deliveries and maintaining confidentiality of sensitive documents. Possess strong navigational skills and knowledge of local routes, ensuring efficient delivery times. Demonstrated ability to communicate effectively with clients and maintain detailed records of deliveries. Improved operational efficiency by optimizing delivery routes based on traffic patterns and client preferences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Courier

Fed Ex Express
Draper, UT
10.2022 - Current
  • Sorted parcels according to delivery route.
  • Coordinated parcel delivery using strong time management skills.
  • Adhered to company policies and procedures, including confidentiality and data protection standards.
  • Picked up medical specimens from local care providers for delivery to laboratory's.
  • Delivered items to customers and presented invoices for payments.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Adhered strictly to all applicable laws pertaining to operating a commercial vehicle.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Delivery Driver

Olsons Garden Center
Payson, UT
04.2020 - 10.2022
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Reviewed delivery documents and orders and reported errors to supervisor.

Delivery Driver

Kathy Richmond inc
Bountiful, UT
10.2019 - 03.2020
  • Delivery to customers.
  • Deliver packages in a large truck.
  • Received daily delivery instructions and route assignments from dispatch.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Navigated routes with relevant map programs and GPS systems.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Custom Protection Officer

G4S Secure Solution USA
Murray, UT
09.2013 - 02.2016
  • Protecting sites of different areas
  • Patrolled areas by foot and vehicle
  • Report writing and observation every hour of shift
  • If needed did incident reports
  • Maintain and performed great customer service to clients
  • Help law enforcement officers if needed on certain sites if needed
  • Also performed security surveillance activities

Manager and Driver

CFC enterprises
West Jordan, UT
  • Delivery driver, and handling of packages and pickups.
  • Managed routes and drivers.
  • Maintained great customer service for those with whom we had to interact on a daily basis.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Recruited and trained new employees to meet job requirements.
  • Ensured compliance with industry regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Established processes to ensure efficient workflow throughout the organization.

Education

Associate in criminolgy and forensics -

itt technical institute murray
Murray, UT
11.2013

Bachelor of Science - Computer Science

Utah Valley University
Orem, UT

Skills

  • Security
  • Investigation documentation
  • Electronic surveillance
  • Premises patrol
  • Crime prevention methods
  • Criminal law knowledge
  • Patrol operations
  • Report writing
  • Surveillance
  • Weapons training
  • Driving
  • Delivery driver experience
  • Package scanning
  • Pre-trip and Post-trip inspections
  • Delivery scheduling
  • Traffic laws
  • Defensive driver training
  • Time management skills
  • Data utilization
  • Machine learning
  • Python programming
  • Large dataset manipulation
  • Optimization techniques
  • Data Pipeline Tools
  • Big data processing
  • Data integration
  • Data pipeline design
  • API development
  • Data modeling
  • Natural language processing
  • Deep learning
  • API integration

Certification

  • Driver's license
  • DOT Medical Card

Timeline

Delivery Courier

Fed Ex Express
10.2022 - Current

Delivery Driver

Olsons Garden Center
04.2020 - 10.2022

Delivery Driver

Kathy Richmond inc
10.2019 - 03.2020

Custom Protection Officer

G4S Secure Solution USA
09.2013 - 02.2016

Manager and Driver

CFC enterprises

Associate in criminolgy and forensics -

itt technical institute murray

Bachelor of Science - Computer Science

Utah Valley University

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Johnathan Jake