Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
OperationsManager

Devon Swartz

Pontiac,MI

Summary

Seeking Employment with 2 years of customer service experience. Skilled in communication, problem-solving, and efficient route planning from Amazon Flex. Currently pursuing an Associate's degree in Computer Information Systems Cybersecurity. I maintain 3 IT certifications at this time.

Overview

3
3
Certification

Work History

Delivery Courier

Amazon Flex
01.2023 - Current
  • Devise alternative navigation strategies to ensure timely parcel delivery in adverse weather conditions
  • Engage with clients to deliver real-time updates on shipment status, enhancing customer service and satisfaction
  • Organize and plan delivery schedules to align with organizational benchmarks and time-sensitive demands

Dog Walker

Active Pup
03.2022 - Current
  • Ensure adherence to responsible dog-walking protocols, maintaining the safety and well-being of canines in care
  • Provide consistent updates to pet owners through photo and text communication, ensuring peace of mind regarding their pets' activities and condition
  • Manage the hygienic aspect of pet care by promptly and properly disposing of pet waste during walks

General Merchandise Clerk

Meijer
08.2018 - 12.2018
  • Restructured merchandise displays to align with organizational standards, enhancing the shopping environment and product accessibility
  • Provided comprehensive product information to customers, effectively communicating the quality, value, and style to support informed purchasing decisions
  • Assessed and proposed the removal of surplus or defective inventory, ensuring optimal stock levels and store efficiency

Education

Associate's Degree - Computer Information Systems Cybersecurity

Oakland Community College
Auburn Hills, MI
05.2025

High School Diploma -

Baldwin Road Church Academy
Pontiac, MI
08.2015

Skills

  • CompTIA A
  • CompTIA Security
  • Organizational Skills
  • Updating Software
  • Wireless Networking
  • Hardware and Software Configuration
  • Application Installation
  • Troubleshooting

Certification

  • CompTIA A+, 03/01/23 to 03/01/27
  • CompTIA Security+, 03/01/24 to 03/01/27
  • TestOut Security Pro, 08/01/21 to Present
  • Cisco CCNA, 01/01/25

References

  • Joshua Smith, Network Engineer, Conquest Technologies, 248-980-7450, jsmith@conquesttechnologies.com
  • Mariah Joy, Owner, Active Pup, 312-834-1857, Mariah@activepupmi.com
  • Monica Lynn, Store Manager, AutoZone, 248-882-4970, kehakare7@gmail.com

Timeline

Delivery Courier

Amazon Flex
01.2023 - Current

Dog Walker

Active Pup
03.2022 - Current

General Merchandise Clerk

Meijer
08.2018 - 12.2018

Associate's Degree - Computer Information Systems Cybersecurity

Oakland Community College

High School Diploma -

Baldwin Road Church Academy

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Devon Swartz