
Technically proficient professional transitioning into Information Technology with a lifelong background in building, maintaining, and troubleshooting PC hardware and software. Currently pursuing CompTIA A+ certification to formalize foundational expertise in IT operations. Leveraging 6 years of customer service experience to provide direct, effective support in a Help Desk Tier 1 or similar technical role.
CompTIA A+ (Expected Completion: Jan, 2026), PC Building/Assembly, Component Replacement, Peripheral Troubleshooting, Basic Networking Hardware, Windows OS, MacOS, Mobile OS (iOS/Android), Microsoft Office 365, Technical Support/Troubleshooting, Conflict Resolution, Bilingual (English & Portuguese), Documentation & Ticketing Accuracy