Summary
Overview
Work History
Education
Skills
Technical Skills And Certifications
Languages
Timeline
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Gustavo Pacheco

Clermont,FL

Summary

Technically proficient professional transitioning into Information Technology with a lifelong background in building, maintaining, and troubleshooting PC hardware and software. Currently pursuing CompTIA A+ certification to formalize foundational expertise in IT operations. Leveraging 6 years of customer service experience to provide direct, effective support in a Help Desk Tier 1 or similar technical role.

Overview

6
6
years of professional experience

Work History

Logistics & Delivery Specialist

UBER EATS
Orlando, FL
02.2025 - Current
  • Utilized advanced problem-solving skills to navigate complex routing and resolve immediate technical or service issues.
  • Maintained 100% order accuracy and professional communication, translating to high-quality service standards.
  • Managed time-sensitive tasks and resource allocation efficiently under dynamic conditions.

Quick Food Services Associate

UNIVERSAL STUDIOS
Orlando, FL
08.2023 - 08.2024
  • Managed high-volume guest interactions, ensuring a positive experience through clear communication and rapid problem-solving.
  • Operated Point of Sale (POS) systems with 100% accuracy, adhering to strict security and data handling policies.
  • Thrived in a high-pressure environment, maintaining organizational standards and workflow optimization.

Retail Associate

WALMART
Overland Park, KS
07.2020 - 07.2023
  • Served as a primary resource for customer inquiries, resolving technical product issues and handling returns professionally.
  • Collaborated with team members to meet daily operational objectives and maintain inventory accuracy.

Education

Associate of Science - Information Technology

VALENCIA COLLEGE
Orlando, FL
01.2026

High School Diploma -

BLUE VALLEY HIGH SCHOOL
Overland Park, KS
05.2023

Skills

  • CompTIA A
  • PC Building/Assembly
  • Component Replacement
  • Peripheral Troubleshooting
  • Basic networking hardware
  • Windows OS
  • Mac OS
  • Linux
  • Mobile OS
  • Microsoft Office 365
  • Technical Support/Troubleshooting
  • Conflict Resolution
  • Bilingual
  • Documentation & Ticketing Accuracy

Technical Skills And Certifications

CompTIA A+ (Expected Completion: Jan, 2026), PC Building/Assembly, Component Replacement, Peripheral Troubleshooting, Basic Networking Hardware, Windows OS, MacOS, Mobile OS (iOS/Android), Microsoft Office 365, Technical Support/Troubleshooting, Conflict Resolution, Bilingual (English & Portuguese), Documentation & Ticketing Accuracy

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual

Timeline

Logistics & Delivery Specialist

UBER EATS
02.2025 - Current

Quick Food Services Associate

UNIVERSAL STUDIOS
08.2023 - 08.2024

Retail Associate

WALMART
07.2020 - 07.2023

Associate of Science - Information Technology

VALENCIA COLLEGE

High School Diploma -

BLUE VALLEY HIGH SCHOOL
Gustavo Pacheco