Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Dinan

Wilmington,DE

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Advocate

Target
Wilmington, DE
10.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Stocked shelves, racks, and cases with new or transferred merchandise.

Professional School Bus Driver

Garnet Valley School District
Garnet Valley, PA
08.2011 - 06.2016
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Delaware driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, Pennsylvania and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.

Bank Teller

Greater Delaware Valley Savings Bank
Secane, PA
08.1989 - 09.1991
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Associate of Arts - Business

Delaware County Community College
Media, PA
06.1996

Skills

  • CDL Class B and air brake
  • Customer Service Enhancement
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Proactive and Self-Motivated
  • Cash Counting
  • Inventory Accuracy

Timeline

Customer Service Advocate

Target
10.2020 - Current

Professional School Bus Driver

Garnet Valley School District
08.2011 - 06.2016

Bank Teller

Greater Delaware Valley Savings Bank
08.1989 - 09.1991

Associate of Arts - Business

Delaware County Community College

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Rachel Dinan