Don Taylor
DeLand,FL
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Advisor
Crystal Tractor
03.2023 - Current
- I have built strong customer relationships by building trust with exceptional service.
- I have implemented a vehicle maintenance program that greatly reduced downtime for the delivery vehicles and trailers.
- Developed a faster troubleshooting process for engine damage reports for warranty claims.
General Manager
Elite Automotive Repairs of Central Florida
07.2014 - 03.2023
- 2014 I was hired as a mobile technician to service and repair medium-duty diesel and Gas Lawn Trucks including the fluid pumps and small engines as well as welding and fabrication.
- I controlled all inventory pricing and stock
- 2016 Promoted to Supervisor and assigned two Technicians. During this time I built an inventory system that reduced parts pricing.
- In 2017 I was promoted to General Manager and offered a %45 buy into the company. I accepted and now overseen all of the Automotive repairs as well as Fleet repairs.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Am in charge of hiring, assigning, training, motivating, and terminating employees
Owner / Operator
Volusia Power Sports
09.2007 - 08.2014
- Created a customer base that expanded to include work for companies such as Sam's Club, the City of Deland, and several insurance companies.
- Performed complicated Diagnostics through training and dedication.
- Installed and Dyno Tuned Performance parts for Motorcycles and ATV's.
- Built an Employee education program that earned time off rewards.
- Created a successful online store for new and used parts that resulted in 10 percent company growth.
Owner / Employee
All Around Auto Paint Repair
01.2005 - 08.2007
- Increased revenue by attaining contracts with local dealers including Car Max, David Maus Toyota and Residential customers.
- Managed day-to-day business operations.
Installer / Repair
Sign Center USA
02.2000 - 03.2005
- Install Pole Signs up to 70 feet high using heavy equipment.
- Fabricate and Build Box Signs and aluminum Welding.
- Troubleshooting and repair of Electrical, Ballast, and Neon signs.
Education
Some college - C++ Programming
Seminole State College
Sanford, FLSome college - Automotive Air Conditioning
EPA
High School Diploma -
Calumet High School
Gary, Indiana01.1995
Skills
- Operations management
- Business Development
- Mechanical Repair
- Class B CDL with Air Brake
- Customer service-oriented
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- C Programming
- Automotive Air Conditioning EPA Certified
- Automotive Gas and Diesel diagnostic and repair
- Mig welding
- Tig welding
- ARC welding
- Fabrication
- Large equipment operation
- Fluid moving equipment
Certification
- Class B CDL with Air Brake
- EPA Certified in Automotive Air Conditioning
Timeline
Service Advisor
Crystal Tractor
03.2023 - Current
General Manager
Elite Automotive Repairs of Central Florida
07.2014 - 03.2023
Owner / Operator
Volusia Power Sports
09.2007 - 08.2014
Owner / Employee
All Around Auto Paint Repair
01.2005 - 08.2007
Installer / Repair
Sign Center USA
02.2000 - 03.2005
Some college - Automotive Air Conditioning
EPA
High School Diploma -
Calumet High School
Some college - C++ Programming
Seminole State College
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