Notion
Brent Hernandez
Operations Support And Implementation
New Ashford,Massachusetts
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Operations Support and Implementation
Indiebloom Marketing
Monroe, WA
08.2021 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
- Planned and executed website editorial schedule by collaborating with designers, web developers, marketing and sales staff.
- Supported content edits and updated digital publications, e-newsletters, e-mail content and other digital platforms as assigned by website manager or senior website editor.
- Audited website presence and performed quality assurance processes to assess objectives and verify achievements.
CNC Inspection
Acro Machining
Marysville, WA
02.2018 - 08.2021
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Created and deployed best practices to improve efficiency and reduce defects.
CNC Machine Operator Lead
Acro Machining
Marysville, WA
04.2011 - 11.2017
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Manually set up machinery, lathes and grinders.
- Set up and operated various machine tools and jigs to produce precision parts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
GED -
Everett Community College
07.2004 - 07.2004
Skills
Website optimization
undefinedSoftware
Slack
Square Space
Excel
Timeline
Operations Support and Implementation
Indiebloom Marketing
08.2021 - Current
CNC Inspection
Acro Machining
02.2018 - 08.2021
CNC Machine Operator Lead
Acro Machining
04.2011 - 11.2017
GED -
Everett Community College
07.2004 - 07.2004
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