Trevor Darley
Pflugerville,TX
Summary
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills.
Overview
7
7
years of professional experience
Work History
Disaster Relief Support Specialist
Peak Performers
08.2024 - Current
- Compassionately respond to applicants and assist them in navigating the disaster relief process
- Efficiently answer inquiries to ensure swift and effective service
- Accurately document all necessary information to support follow-up calls and future assistance
Grooming Specialist
Beyond Grooming
01.2022 - 07.2024
- Quickly acquired and applied new skills to thrive in a fast-paced grooming environment
- Maintained calm and composed demeanor in high-stress situations to provide a relaxed atmosphere for clients
- Built positive client relationships, ensuring a high level of service and satisfaction
Laundry Attendant
Embassy Suites
08.2021 - 01.2022
- Demonstrated strong delegation skills to ensure smooth operation of laundry services
- Successfully completed all assigned tasks in a timely and efficient manner
- Maintained high-quality standards to meet departmental goals and objectives
Out Bound Caller
Recon Market Research
08.2019 - 10.2020
- Conducted phone surveys and gathered data to complete research studies
- Recorded survey results accurately and ensured data integrity
- Adapted to remote work environment, leveraging technology to meet performance standards
Footwear Lead
Under Armour
06.2018 - 08.2019
- Led the footwear section, overseeing product displays and customer assistance
- Managed inventory and ensured the highest level of customer service
- Trained new staff members on product knowledge and customer interaction
Education
Bachelor's Degree - General Studies
Texas State University
San Marcos, TX07.2021
Skills
- Quick Learner & Adaptable
- Customer service
- Remote support
- Support services
- Customer relationship management
- Empathy and patience
- Data collection
- Call management
- Telecommunications
- Strong Communication & Customer Service
- Data Entry & Survey Administration
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Retail & Inventory Management
Timeline
Disaster Relief Support Specialist
Peak Performers
08.2024 - Current
Grooming Specialist
Beyond Grooming
01.2022 - 07.2024
Laundry Attendant
Embassy Suites
08.2021 - 01.2022
Out Bound Caller
Recon Market Research
08.2019 - 10.2020
Footwear Lead
Under Armour
06.2018 - 08.2019
Bachelor's Degree - General Studies
Texas State University
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