Summary
Overview
Work History
Education
Skills
Timeline
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KRIZIA VELASQUEZ

Los Angeles,CA

Summary

Legal intake and administrative professional with strong client-facing and communication skills. Experienced in managing case evaluations, document collection, legal agreement processing, and pre-litigation support. Skilled in high-volume call handling and adaptable to new tools and workflows with minimal guidance. Quick learner committed to confidentiality, client service, and dependable follow-through.

Overview

13
13
years of professional experience

Work History

Legal Intake & Status Specialist

The Barry Law Firm
12.2020 - Current
  • Conduct client intakes via phone, collecting detailed case information and documents.
  • Follow up with clients to obtain necessary paperwork and ensure case progression.
  • Evaluate cases for attorney review and manage preparation of legal files.
  • Process legal agreements and monitor e-signature completion.
  • Organize client files and prepare documentation for litigation stages, including complaints.
  • Support attorneys and legal staff with administrative tasks in a fast-paced environment.
  • Work independently with high attention to confidentiality and accuracy.

Legal Intake Specialist

The Ticket Clinic
01.2017 - 12.2020
  • Performed high-volume legal intakes, averaging 70–80 calls per day.
  • Clearly communicated legal procedures and services to clients.
  • Accurately processed and filed client information per internal protocols.

Customer Service / Account Manager

DIRECTV
08.2013 - 01.2017
  • Handled 100+ customer calls daily, resolving issues and promoting new services.
  • Explained membership terms, managed accounts, and built strong customer relationships.
  • Maintained accurate customer records and ensured a high-quality client experience.

Sales Representative

Payment Systems Corp
03.2012 - 05.2013
  • Managed inbound and outbound calls to drive sales and resolve customer issues.
  • Created customer accounts and arranged payment plans.
  • Balanced workflow priorities including quotes and inquiries efficiently.

Education

High School Diploma -

Hollywood High School
Los Angeles, CA
01.2009

Skills

  • Bilingual: English & Spanish
  • Legal Intake & Client Communication
  • Document Collection & Follow-Up
  • Case Evaluation & File Preparation
  • Administrative Support & File Management
  • High-Volume Call Handling
  • Workflow & Time Management
  • Strong Communication & Problem-Solving
  • Quick Learner & Adaptable
  • Sales & Customer Service Expertise

Timeline

Legal Intake & Status Specialist

The Barry Law Firm
12.2020 - Current

Legal Intake Specialist

The Ticket Clinic
01.2017 - 12.2020

Customer Service / Account Manager

DIRECTV
08.2013 - 01.2017

Sales Representative

Payment Systems Corp
03.2012 - 05.2013

High School Diploma -

Hollywood High School

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