Roxana Diaz
Denton,TX
Languages
English
Spanish
Overview
3
3
years of professional experience
1
1
Certification
Summary
Successful Customer Sales Representative with over 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Work History
Sales Representative
Community Dental Partners
Denton, TX
01.2019 - Current
- Trained new sales representatives.
- Exhibited high energy and professionalism when dealing with patients over the phone.
- Promptly responded to text messages from patients on Nexhealth.
- Handled over 100 calls per shift signing up new patients, retrieving patient information, and cancelling patients appointments.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Effective liaison between customers and internal departments.
Medical Assistant
Md Family Clinic
Carrollton, TX
07.2018 - 12.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Customer Service Representative Agent
MDX
Carrollton, Texas
01.2018 - 06.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
R L Turner High School
Dallas, TX06.2016
Skills
- Customer Service
- Computer Skills
- Phone and Email Etiquette
- Telephone Support
- Team Leadership
- Outreach Initiatives
Timeline
Sales Representative
Community Dental Partners
01.2019 - Current
Medical Assistant
Md Family Clinic
07.2018 - 12.2018
Customer Service Representative Agent
MDX
01.2018 - 06.2018
High School Diploma -
R L Turner High School
- RMA - Registered Medical Assistant
Certification
- RMA - Registered Medical Assistant
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