Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Mercedes Rivera

East Moline,IL

Summary

Driven and detail-oriented professional with experience at FedEx, adept in material stacking and demonstrating exceptional customer service. Excelled in roles requiring reliability and punctuality, and leveraged skills in digital graphics to enhance visual design tasks. Proven track record of improving operational efficiency and contributing to team success.

Overview

4
4
years of professional experience

Work History

Package Handler

FedEx
Morton, IL
08.2024 - Current
  • Participated in regular safety meetings and training sessions.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.

Crew Member

Dunkin' Donuts
Moline, IL
06.2021 - 07.2022
  • Brewed and served coffee and tea with preferred add-ins.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups, and bags.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and equipment, swept and refilled stock.

Education

Graphic Design

Bradley University GPA 3.6
Peoria, IL
05-2026

Skills

  • Truck loading
  • Material stacking
  • Point-of-sale system
  • Cash handling
  • Reliability and punctuality
  • Customer service
  • Visual design
  • Digital graphics
  • Illustration

Affiliations

  • Alpha Chi Omega active member
  • Member of Bradley's Crochet Club

Timeline

Package Handler

FedEx
08.2024 - Current

Crew Member

Dunkin' Donuts
06.2021 - 07.2022

Graphic Design

Bradley University GPA 3.6

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Mercedes Rivera