Jazmin Rodriguez-Davila
North Las Vegas,NV
Overview
8
8
years of professional experience
Work History
Convention Services Manager
The Mirage
01.2022 - Current
- Plan and manage Conventions, VIP Meetings, and Tradeshows of 10 to over 3,000 people
- Obtain necessary information to ensure efficient event planning and client satisfaction, including meeting setups, AV requirements, transportation, special requests, VIPs, etc
- Provide information to all operating departments in a timely manner via a group Resume
- Creating memorable experiences for clients when they come for planning visits and while on-site during the operation of their program
- Build relationships with both internal & external clients to ensure strong relationships and repeat business
- Communicate operational problems with internal teams to ensure best practices.
Executive Meetings Services Manager
The Mirage
01.2019 - 12.2021
- Plan and manage logistics of Corporate and Incentive meeting groups ranging from 10 – 300 peak room nights after the contract has been signed
- Create Menus for group functions and internally communicate all event details through Banquet Event Orders
- Obtain necessary information to ensure efficient event planning and client satisfaction, including meeting setups, AV requirements, transportation, special requests, VIPs, etc
- Provide information to all operating departments in a timely manner via a group Resume
- Creating memorable experiences for clients when they come for planning visits and while on-site during the operation of their program
- Build relationships with both internal & external clients to ensure strong relationships and repeat business
- Communicate operational problems with internal teams to ensure best practices
- Partnered with the Banquets and Culinary Departments to create unique menus and experiences
- Negotiated catering only sales contracts and F&B minimums.
Convention Concierge
Aria Resort and Casino
01.2018 - 01.2019
- Ensure meeting rooms are up to luxury standards, meet with team members and related departments to make sure all meeting and convention expectations are exceeded
- Work with all leading roles specific to the convention area to help in the execution of all in house programs and events
- Consistently creating and maintaining positive working relationships and partnerships both internally and externally
- Willingness to take ownership of problematic incidents and establish an extraordinary track record of exceeding client expectations with the property's core service standards
- Provide highly responsive, detailed resolutions and execute as liaison with proper convention/hotel departments for the clients during operation.
Convention Services Assistant
Aria Resort and Casino
08.2016 - 01.2018
- Prepare and edit correspondence, communications, presentations, and other documents
- Process reservations, confirmations, cancellations, special handling alerts, and amenities
- Prioritize and meet deadlines providing timely and effective office support
- Arrange and co-ordinate meetings, events, and meal appointments
- Execute exceptional customer service to definite group bookings contracted by the Convention Sales team by reaching out for group agendas
- Provided excellent guest service in all encounters with clients while upholding ARIA Resort & Casino’s AAA Five Diamond and Forbes Five Star Standards
Convention Sales Receptionist
Aria Resort and Casino
03.2016 - 08.2016
- Manage Receptionist area, including responding to the telephone, greeting visitors, and in-person requests for information
- Taking leads through the phone, logging them in Delphi and emailing them to the appropriate Sales Manager
- Reading and reviewing high volume of emails from meetings @ Aria and Vdara folder and assigning them to the appropriate Sales Manager or the applicable department that would manage the group
- Proficient in Word, Outlook, Excel, Delphi, VIPR, and Opera
Education
Associates of Business -
College of Southern Nevada
12.2015
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- OPERA Owner Property Management System
- Delphi/Amadeus
Timeline
Convention Services Manager
The Mirage
01.2022 - Current
Executive Meetings Services Manager
The Mirage
01.2019 - 12.2021
Convention Concierge
Aria Resort and Casino
01.2018 - 01.2019
Convention Services Assistant
Aria Resort and Casino
08.2016 - 01.2018
Convention Sales Receptionist
Aria Resort and Casino
03.2016 - 08.2016
Associates of Business -
College of Southern Nevada