Kizzy Jackson
Cedar Park,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Client Service Representative
H&R Block
01.2001 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Title Specialist II
The Saving Group
04.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
Customer Care Representative
New American Funding
03.2020 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Education
Associate of Applied Science - Business Administration
Southeast College of Technology
Memphis, TN03.1998
Skills
- Call center experience
- Outbound Calling
- Follow-up skills
- Complaint Handling
- Client Support
- Payment Processing
- Order Processing
- Calm and Professional Under Pressure
Certification
- CNP - Certified Notary Public
Timeline
Title Specialist II
The Saving Group
04.2022 - 09.2023
Customer Care Representative
New American Funding
03.2020 - 04.2022
Lead Client Service Representative
H&R Block
01.2001 - Current
Associate of Applied Science - Business Administration
Southeast College of Technology
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