Amanda Blanco
Pharr,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
De Saro Communications Firm
McAllen, TX
01.2024 - 05.2024
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Offer services door to door and work at local events within the community to promote the services and help sign up families.
- Consulted with customers to resolve service and billing issues.
Cashier/ Prepare Food/Food Service Worker
Smoking Moon BBQ and Beer Garden
Pharr, TX
11.2023 - 12.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Inline Extrusion Thermo-forming Operator
Anchor Packaging
Paragould, AR
06.2016 - 06.2022
- Measured and weighed items to meet quality standards and prevent waste.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Separated products according to weight, grade and size of material to produce final product.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used daily system logs to document production information, discussing issues with management perform daily end of shit production paperwork for the day.
- Produced quality products by palletizing, packaging and assembling finished items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements, and makes sure packers were wearing correct PPE to perform their job correctly.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Measured and graded batches of raw materials to feed into production machinery.
- Inspected finished products to verify highest standards of quality and performed Zontec inspections on products every two hours while the line was running, per the quality docket.
- Make sure packer received their breaks and lunch on schedule.
- Inspected finished products to verify conformity to quality standards that the packer is packing and stacking per quality docket.
- The employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, and crawl.
- The employee is on occasion required to smell.
- The employee must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required by this job includes:Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe and area that can be seen up and down or to the left and right while eyes are fixed on a given point).
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
- Climbing to blenders and hoppers.
- Adjusting dies, chrome rolls, and trim presses.
- Working with maintaining feed system flow.
- Relieving packers for breaks.
- Inspected finished products to verify conformity to quality standards.
- Handled various mechanical and technical machinery during manufacturing process.
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Reported failures, malfunctions or wear issues on equipment to supervisor.
- Sorted product components on worktables to maintain maximum organization and productivity.
- Monitored production line, watching for pileups or jams.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Knowledge of how to set up and run automation bagging lines and products.
- Monitored production line, watching for pile-ups or jams.
- Set up and operated production machinery according to specific standards and protocols of company.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Hand-assembled needed parts with bolts and screws.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Taught new employees machine operation techniques and important business procedures.
- Learned and followed safety and emergency procedures.
- Checked control panel and gauges during equipment operation.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Troubleshot and diagnosed equipment malfunctions to minimize downtime.
- Basic understanding of computers and printers.
- Ensure a good understanding of the material handling system.
- Have a working knowledge of the feed system, extruder, former and trim press.
- Ensure labels match product and work orders.
- Ensure the quality of the product is at target to standard.
- Follow and maintain all safety policies
- Know and understand all aspect of paperwork.
- Have working knowledge of changeovers.
- Commit to good communication between your subordinates and peers.
- Be able to step in and pack on any line.
- Always lead by example.
- Must maintain good attendance and dependability.
- Housekeeping of packing station and line area.
- Maintain all safety policies and guidelines.
- Follow all Good Manufacturing Policies.
- Must be willing to work overtime when needed.
- Other duties as assigned by group leader, supervisor, or manager of division.
- Rotated among various workstations, performing work necessary to meet production needs.
- Assessed and corrected jams in equipment.
- Monitored product flow through feed conveyor.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
- Used hand trucks and forklifts to unload, load and transport items.
- Met changing production needs by replacing screens, dies and inserts according to manufacturing specifications.
- Read and followed production schematics to produce products in line with design and manufacturing standards.
- Identified machine issues and quickly resolved malfunctions to maintain production schedules.
- Fit piping together according to specifications for optimal productivity.
- Inspected machines for quality verification and corrected issues.
- Fabricated parts using tools and machinery to shape raw material for desired outcome.
- Set dials and controls on machine to create products of correct size, shape and thickness.
- Aligned and secured cutting tools and set manual and automatic machine tools.
- Weighed and mixed pelletized, granular or powdered thermoplastic materials and coloring pigments.
- Identified machine issues and performed maintenance to avoid shutdowns.
- Established setup procedures and designated machine dies and parts to conform to project specifications.
- Supported process designs, tooling changeovers and optimizations to maximize quality, compliance and production throughput.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
- Knowledge of what to look for in case of contamination in the extrusion process, as well as the thermoforming and trim-press processes, down to the grinding and recycling of the material.
- Know how to make process changes to ensure the highest quality of the sheet and parts.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
Customer Service Rep
AT&T Wireless
Paragould, AR
10.2017 - 11.2017
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained an organized sales floor by restocking shelves, organizing products and removing expired items.
- Adhered to safety procedures while handling sharp objects such as knives or scissors during display setup.
- Provided technical support for wireless device issues such as troubleshooting connectivity problems.
- Conducted periodic inventory counts to ensure accuracy of records and order additional stock when needed.
- Provided advice on accessories that would enhance customer experience with their wireless device purchases.
- Resolved customer complaints in a professional manner while following company policies.
- Demonstrated a thorough understanding of product features and benefits to customers.
- Processed payments using point-of-sale systems and provided receipts or change as required.
- Inspected returned merchandise for defects or damage before processing returns or exchanges.
- Performed customer service duties, including greeting customers, answering questions and providing product information.
- Completed daily reports detailing sales figures, store traffic levels and any noteworthy incidents.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with setting up wireless devices and connecting to networks.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
Temp Worker/Production Packer
Manpower Staffing
Paragould, AR
04.2016 - 06.2016
- Attached labels to packaged items or stenciled information on containers.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Followed detailed packing instructions to meet specific customer requirements.
- Verified labels for appropriate order numbers and item specifications.
- Count, stack, bag, and pack parts per quality docket.
- Help operator feed sheet and remove plastic if the machine had downtime, good housekeeping skills in working area.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Handled return shipments, repacking products as needed for resale or disposal.
- Adjusted packing methods based on product type and size for optimal protection.
- Met or exceeded target for on-time customer shipments.
- Loaded and unloaded items from conveyor belt onto pallets or boxes.
- Stacked finished products onto skids or pallets in a neat and orderly fashion.
- Operated machinery such as shrink wrap, label applicator, and box sealer.
- Inspected outgoing packages for quality control purposes.
- Followed safety guidelines while operating equipment and handling products.
- Adhered to company policies related to safety, cleanliness, and other regulations.
- Carried out additional duties as assigned by management team.
- Coordinated support to facilitate general office operations.
Education
High School Diploma -
Brookland High School
Brookland, AR05-2005
Skills
- Data Entry
- Account updating
- Paperwork Processing
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Complaint resolution
- De-Escalation Techniques
- Sales expertise
- Delivery Scheduling
- Order Processing
- System implementation
- Service Upselling
- Information Security
- Consultative Sales
- Call Management
- Calendaring
- Customer Relations
- Adaptive team player
- Positive and professional
- Follow-up skills
- Customer Relationship Management (CRM)
- Sales closing
- Professional telephone demeanor
- Coordination
- Technical Support
- Client Relations
- Customer Education
- Scheduling
- Work order processing
- Order Fulfillment
- Production Monitoring
- Mechanical Aptitude
- Temperature Control
- Product Inspection
- Pneumatic Systems
- Quality control understanding
- Quality assurance checks
- Waste Reduction
- Tool Maintenance
- Deadline Adherence
- Hydraulic systems
- Equipment monitoring
- Equipment Calibration
- Recipe reading
- Manufacturing background
- Die maintenance
- Product Packaging
- Time management
Languages
English
Professional
Spanish
Limited
marshal lee
Elementary
References
References available upon request.
Timeline
Customer Service Representative
De Saro Communications Firm
01.2024 - 05.2024
Cashier/ Prepare Food/Food Service Worker
Smoking Moon BBQ and Beer Garden
11.2023 - 12.2023
Customer Service Rep
AT&T Wireless
10.2017 - 11.2017
Inline Extrusion Thermo-forming Operator
Anchor Packaging
06.2016 - 06.2022
Temp Worker/Production Packer
Manpower Staffing
04.2016 - 06.2016
High School Diploma -
Brookland High School