Gina Borges

Working on Zillow Top Team for The Trinity Home Team. Lead intake, follow up, buyer showings and listing presentations. Manage a high volume of leads daily from multiple sources. Responsible for buyer intake process, showing homes, hosting open houses and managing database for lead follow up. Extensive experience hosting open houses, greeting visitors, and preparing the homes for showings. Utilizing my twenty years of real estate experience to provide the ultimate customer experience. Providing guidance and assistance to buyers and sellers to assisting in the achievement of their goals. Provide market reports, collect data and present to clients, maintain files as well as correspond regularly by phone, text or email.

• Top team member for follow up and lead capture
• Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.

Created and manage a real estate team in Washington and California. Serving as a remote liaison to Realtors who assist clients with requests to buy and sell property. Created a system to operate with minimal oversight. Set up business with automated lead generation, follow up, data collection, escrow process and checklists for agents, as well as tracking from first point of contact to beyond close of escrow. Receive leads, qualify potential clients and then assign to the best qualified Realtor. Review team lead follow up and review team progress as needed.

• Assisted in recruitment to build team of top performers.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Gathered, organized and input information into digital database.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed sales process from start to finish

.Worked at receptionist desk at Plantation Bay Country Club greeting members upon entry to the club. Maintained a clean and organized reception area and entry to club. Responded to member inquiries, concerns and complaints. Worked closely with managment to addresses and resolve member concerns as the club was undergoing transition.