Elhama Naibi
Riverview,FL
Summary
At Ejran Supermarket, I spearheaded initiatives that significantly enhanced customer satisfaction and store efficiency. Leveraging skills in retail operations and problem-solving, I led a team to improve sales through strategic merchandising and optimized staffing, demonstrating a strong blend of leadership and customer service management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Ejran Supermarket
01.2019 - 08.2021
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Assisted store manager in meeting standards for customer service and quality.
- Managed scheduling for store shifts to accomplish proper staffing.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
Education
High School Diploma -
Bibi Mehroh
Kabul, Afghanistan Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Customer Relations
- Customer Service Management
- Stock management
- Store operations
- Employee Scheduling
- Hiring and Training
- Mentoring and Coaching
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Ejran Supermarket
01.2019 - 08.2021
High School Diploma -
Bibi Mehroh
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