Christa Allen
Grand Prairie,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through a dynamic role at Careington Health Care Discount Plans. Skilled in conflict resolution and Microsoft Office Suite, adept at managing high-stress situations and complex data. Achieved significant improvements in customer service efficiency and quality control, leveraging problem-solving abilities and computer proficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Remote
06.2023 - Current
- Worked effectively in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Independent Insurance Adjuster
Renfroe
Remotely
04.2020 - 04.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Provided expert witness testimony in legal proceedings related to insurance claims, demonstrating a depth of knowledge and professionalism that bolstered credibility in the eyes of judges and juries.
- Managed a large caseload, prioritizing tasks to ensure timely completion and accurate settlement of claims.
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
Customer Service Representative
Careington Health Care Discount Plans
Frisco, TX
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Applied Science In Information Technology - Cybersecurity
Strayer University
Washington, DCDiploma -
Rivercrest High School
Wilson, AR2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Call Center Operations
- Professional telephone demeanor
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- De-Escalation Techniques
- Quality Control
Timeline
Customer Service Representative
Lowes Home Improvment
06.2023 - Current
Customer Service Representative
Careington Health Care Discount Plans
01.2022 - 01.2023
Independent Insurance Adjuster
Renfroe
04.2020 - 04.2023
Bachelor Of Applied Science In Information Technology - Cybersecurity
Strayer University
Diploma -
Rivercrest High School