Caitlin Ponert
Waitress
Philadelphia,PA
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Has held multiple leadership positions such as Student Government President, club representative and treasurer, parish service corps board member, volunteer at leadership conference (HOBY).
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel in Health Care.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Waitress
Bertucci's Kitchen & Bar
Huntington Valley, PA
08.2019 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Busser
Austrian Village
Jenkintown, PA
08.2018 - 09.2019
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
Intern
Pond Lehocky Stern Giordano Disability
Philadelphia, PA
06.2019 - 08.2019
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Implemented improvements to file systems and procedures.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Evaluated mail trays to determine proper placement.
- Maintained physical and computer-based filing systems.
Education
High School Diploma -
Saint Basil Academy
Jenkintown, PA 08.2016 - 06.2020
Bachelor of Science - Biology
Temple University
Philadelphia, PA 08.2020 - Current
No Degree -
La Salle University
Philadelphia, PA 08.2019 - 12.2019
Skills
Hospitality service expertise
Leadership and Collaboration
Menu memorization
Work ethic
Time management
Attention to detail
Timeline
Bachelor of Science - Biology
Temple University
08.2020 - Current
Waitress
Bertucci's Kitchen & Bar
08.2019 - Current
No Degree -
La Salle University
08.2019 - 12.2019
Intern
Pond Lehocky Stern Giordano Disability
06.2019 - 08.2019
Busser
Austrian Village
08.2018 - 09.2019
High School Diploma -
Saint Basil Academy
08.2016 - 06.2020