Chaz Vasconcellos
Ewa Beach,HI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Personable Administrative Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
21
21
years of professional experience
Work History
Administrative Clerk
Oahu Transit Services (Paratransit)
Honolulu, HI
03.2019 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for Employees by greeting and assisting, as well as quickly responding to inquiries and needs.
- Communicated with Employees via phone and email to respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into Microsoft Office system and updated employee contacts with information to keep records current.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Generated documents necessary for management.
Scheduler
Oahu Transit Services (Paratransit)
Honolulu, HI
09.2015 - 03.2019
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Dispatcher
Oahu Transit Services (Paratransit)
Honolulu, HI
11.2013 - 09.2015
- Directed dispatching, routing and tracking of 200+ fleet vehicles daily.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and schedule over 3,000 daily trips.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Reservationist
Oahu Transit Services (paratransit)
Honolulu, HI
05.2010 - 11.2013
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability.
- Resolved various issues and discrepancies for customers and management.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Assistant Manager of Operations
24 Hour Fitness
Honolulu, HI
05.2001 - 05.2010
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
High School Diploma -
Kalani High School
Honolulu, HISkills
- Creative Thinking
- Data Entry and 10-Key
- Editing and Proofreading
- Multitasking and Prioritization
- Attention to Detail
- Team Collaboration
- Service-Oriented
- Records Management Software
- Data Entry
- Flexible and Adaptable
- Problem Solving
- Reliable and Punctual
Timeline
Administrative Clerk
Oahu Transit Services (Paratransit)
03.2019 - Current
Scheduler
Oahu Transit Services (Paratransit)
09.2015 - 03.2019
Dispatcher
Oahu Transit Services (Paratransit)
11.2013 - 09.2015
Reservationist
Oahu Transit Services (paratransit)
05.2010 - 11.2013
Assistant Manager of Operations
24 Hour Fitness
05.2001 - 05.2010
High School Diploma -
Kalani High School