Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Suzanne L. Davis

West Valley City,UT

Summary

To obtain a position that will utilize administrative & clerical skills, organizational skills, and customer service experience Able to work independently and am a self-starter; am adaptable to various work environments

Overview

24
24
years of professional experience

Work History

Logistics Manager

Quest Diagnostics
Salt Lake, UT
09.1995 - 04.2001
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
  • Managed monthly freight cost reporting processes.
  • Kept corporate departments and customers updated on critical shipments.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Worked with vendors to schedule more than 25 daily pickups and 25 weekly deliveries.
  • Prepared updated shipment reports for executives and clients.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Billing Specialist

MMC, CVO
West Valley City, UT
01.2022 - Current
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Applied more than 150 payments per week.

Missionary Volunteer Genealogist & Researcher

The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, UT
08.2011 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.

Contractor

AppleOne Employment Agency
Salt Lake City, UT
10.2009 - 06.2011
  • Worked independently with minimal supervision.
  • Recorded accurate and efficient records in customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Prioritized tasks and projects to meet tight deadlines.
  • Contributed to team objectives in fast-paced environment.

Office Manager

EFT Architects
North Salt Lake, UT
02.2009 - 10.2009
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Compared vendor prices and negotiated for optimal savings.
  • Arranged corporate and office conferences for company employees and guests.

Home Appraisal Auditor

Castle Inspection Service
Salt Lake City, UT
06.2008 - 02.2009
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Completed audit papers by thoroughly documenting audit tests and findings.

Contractor

AppleOne Employment Agency
Salt Lake City, UT
01.2007 - 06.2008
  • Worked independently with minimal supervision.
  • Recorded accurate and efficient records in customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Prioritized tasks and projects to meet tight deadlines.
  • Contributed to team objectives in fast-paced environment.

Dispatcher; Warehouse

Velocity Express Inc
West Valley City, UT
09.2006 - 01.2007
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Observed packing operations to verify conformance to specifications.
  • Collected, arranged and input information into database system.

Customer Service Representative

Teleperformance
West Valley City, UT
08.2005 - 09.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing c0ustomer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Collections Representative

Dollar Financial
Salt Lake City, UT
10.2004 - 07.2005
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.

Customer Service Associate

Harmon's
West Valley City, UT
10.2003 - 10.2004
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Customer Service Representative

Convergys
Salt Lake City, UT
09.2002 - 02.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing c0ustomer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

General Studies

Rick’s College
Rexburg, ID

General Studies

Salt Lake Community College
Salt Lake City, UT

PTA - undefined

Farnsworth Elementary School

undefined

PTA, Morningside Elementary School

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PTA Nibley Park Elementary School

Diploma -

Granger High School
West Valley City, UT
06.1993

Skills

  • Organizational Requirements Monitoring
  • Product Transportation
  • Warehouse Safety
  • Service Provider Communication
  • Worker Supervision
  • Fleet Inspections
  • Problem Solving
  • Time Management
  • Shipment Tracking
  • Schedule Management
  • Warehouse Inspections
  • Regulations Compliance
  • Logistics Database Management
  • Detail-Oriented
  • Critical Thinking
  • Recruiting and Interviewing

Additional Information

  • Additional information available upon request

Timeline

Billing Specialist

MMC, CVO
01.2022 - Current

Missionary Volunteer Genealogist & Researcher

The Church Of Jesus Christ Of Latter-day Saints
08.2011 - Current

Contractor

AppleOne Employment Agency
10.2009 - 06.2011

Office Manager

EFT Architects
02.2009 - 10.2009

Home Appraisal Auditor

Castle Inspection Service
06.2008 - 02.2009

Contractor

AppleOne Employment Agency
01.2007 - 06.2008

Dispatcher; Warehouse

Velocity Express Inc
09.2006 - 01.2007

Customer Service Representative

Teleperformance
08.2005 - 09.2006

Collections Representative

Dollar Financial
10.2004 - 07.2005

Customer Service Associate

Harmon's
10.2003 - 10.2004

Customer Service Representative

Convergys
09.2002 - 02.2003

Logistics Manager

Quest Diagnostics
09.1995 - 04.2001

General Studies

Rick’s College

General Studies

Salt Lake Community College

PTA - undefined

Farnsworth Elementary School

undefined

PTA, Morningside Elementary School

undefined

PTA Nibley Park Elementary School

Diploma -

Granger High School

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Suzanne L. Davis