Carissa Henry
Mesa,AZ
Summary
Project Coordinator with extensive experience in IT and Public Safety training projects. Expertise in coordinating cross-functional teams, managing documentation, and facilitating stakeholder communication to achieve timely and budget-compliant project delivery. Recognized for attention to detail, adaptability, and proactive approach in dynamic environments.
Overview
20
20
years of professional experience
Work History
Sr. Project Coordinator
Wells Fargo
Chandler, AZ
08.2024 - 04.2025
- Monitored release schedules, ensuring timely follow-ups and issue resolution to minimize project impact.
- Prepared agendas for cabinet meetings, covering all relevant topics and clarifying objectives.
- Captured comprehensive meeting minutes, documenting key decisions and action items.
- Coordinated with Kanban Lead and Scrum Master to maintain accurate Jira hygiene across teams.
- Managed project documentation using Confluence and Microsoft Teams for centralized access and version control.
- Oversaw Enterprise Change Management policy and procedures, achieving 100% compliance.
Project Coordinator
iT1 Consulting
Tempe, AZ
11.2023 - 08.2024
- Managed a portfolio of 8 to 10 projects, supporting teams, reporting progress, and influencing positive outcomes for key stakeholders.
- Processed invoices and project charges, tracking hours and expenses to maintain project focus, and adherence to budgetary parameters.
- Implemented adjustments to workflows and deadlines to ensure projects stay on schedule.
- Utilized Smartsheet to run reports and track vendor updates.
Program Coordinator - Contractor
Insight
Chandler, AZ
06.2021 - 05.2022
- Supervised daily open bridge meetings with three field technicians via Teams.
- Ensured high-quality images and accurate information from field technicians for deliverables.
- Compiled deliverables packets for auditors, providing best practices to support team members.
- Conducted audits of IT equipment rooms across approximately 4,000 Chase Bank locations.
Program Coordinator
Transamerica Agency Network
Phoenix, AZ
11.2017 - 06.2021
- Oversaw daily office operations while supporting the district manager, associate director, and agents.
- Managed caseload of over 100 pending policies, ensuring timely resolution and efficiency.
- Monitored sales, conversations, and recruitment activities, maintaining precise tracking records.
- Organized essential office files to ensure compliance with company policies.
- Delivered exceptional customer service by addressing inquiries and assisting with policy maintenance.
Coordinator / Staff Assistant
South Bay Regional Public Safety Training
San Jose, CA
09.2005 - 11.2015
- Managed portfolio of over 10 public safety courses, overseeing complete course operations.
- Monitored instructional delivery to ensure strict adherence to established standards.
- Scheduled and supervised team of over 20 instructors, evaluators, and role players for optimal performance.
- Designed and executed safe practical demonstrations, exercises, and scenarios with test components.
- Ensured compliance with community college regulations, managing registration, fees, grades, and records.
- Facilitated Full-Time Basic Academy and Modular Class, handling enrollment confirmation and documentation.
- Established student files, maintaining confidentiality and accuracy of all information.
- Administered entrance assessments for law enforcement and dispatch candidates.
Skills
- Project planning and coordination
- Stakeholder engagement
- Meeting facilitation
- Records and file management
- Documentation and reporting
- Budget oversight
- Deliverables tracking
- Process optimization
- Team leadership and collaboration
- Risk and issue management
- Customer service excellence
- Project tracking and administration
Technical Skills
Microsoft Office Suite (Word | Excel | PowerPoint | Access) | Outlook | SharePoint | Teams | Field Power | Zoom
Cloud Meeting | Salesforce | Kimble | JIra | Confluence
Accomplishments
- Quarterly Performance Award, South Bay Regional Public Safety
- Key Performer Award, South Bay Regional Public Safety
Timeline
Sr. Project Coordinator
Wells Fargo
08.2024 - 04.2025
Project Coordinator
iT1 Consulting
11.2023 - 08.2024
Program Coordinator - Contractor
Insight
06.2021 - 05.2022
Program Coordinator
Transamerica Agency Network
11.2017 - 06.2021
Coordinator / Staff Assistant
South Bay Regional Public Safety Training
09.2005 - 11.2015
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