Ruby Toro
Queens Village,Ny
Summary
I offer great organization skills as well as customer service knowledge. I am a reliable employee who will always push to be the best. I have had experience in the retail field and advanced into the automotive business. I have been in the auto world for 5 years starting as an account payables clerk and moved up to an automotive biller. I have excelled in both fields and wish to continue learning and expanding my knowledge in customer relations as well as accounting.
Overview
9
9
years of professional experience
Work History
Inventory Manager
Acura of Valley Stream
10.2024 - 01.2025
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Processed out of state DMV
- Processed NY DMV
- Reviewed details regarding selling prices
- Created chips for car inventory
Dental Receptionist
Shore Smiles Dental
05.2024 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Automotive Biller
Ford Lincoln Of Queens
04.2021 - 04.2024
- Vehicle Registration: assisted customers in completing the necessary paperwork to register their newly purchased vehicles. This involves verifying information such as the vehicle identification number (VIN), buyer and seller details, and relevant documentation.
- Title Transfer: facilitated the transfer of vehicle titles from the seller to the buyer. This process includes verifying the accuracy of the information provided, checking for liens or outstanding loans on the vehicle, and completing the necessary forms and documents required by the (DMV) or relevant authority.
- Customer Service: Provided assistance and guidance to customers throughout the vehicle purchase and title transfer process. customer inquiries, explain necessary paperwork, and ensure a smooth and efficient experience for all parties involved.
- calculate and collect the appropriate fees and taxes associated with vehicle sales and registration. This includes sales tax, title fees, license plate fees, and any other applicable charges.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Worked on ORLS system.. processed registrations in house
ACCOUNTS PAYABLE\ AUTOMOTIVE BILLER
BARON NISSAN
08.2018 - 04.2021
- Vehicle Registration: assisted customers in completing the necessary paperwork to register their newly purchased vehicles. This involves verifying information such as the vehicle identification number (VIN), buyer and seller details, and relevant documentation.
- Title Transfer: facilitated the transfer of vehicle titles from the seller to the buyer. This process includes verifying the accuracy of the information provided, checking for liens or outstanding loans on the vehicle, and completing the necessary forms and documents required by the (DMV) or relevant authority.
- Customer Service: Provided assistance and guidance to customers throughout the vehicle purchase and title transfer process. customer inquiries, explain necessary paperwork, and ensure a smooth and efficient experience for all parties involved.
- calculate and collect the appropriate fees and taxes associated with vehicle sales and registration. This includes sales tax, title fees, license plate fees, and any other applicable charges.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
Sales Manager
The Children's Place
07.2016 - 08.2018
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Ensuring excellent customer service . Lead by example, set high standards for customer interactions and resolved any customer complaints or issues.
- Would train the team on providing exceptional service, promoting a positive shopping experience, and building customer loyalty.
- Closed out the store which included balancing out registers.
- Completed advertising tasks for the next business day and ensured the store was put together for shoppers.
Education
Some College (No Degree) - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Decision Making
- Teamwork
- Staff Training and Development
- Customer Service
- Problem-Solving
- Verbal and Written Communication
- Organization
- Active listening
Timeline
Inventory Manager
Acura of Valley Stream
10.2024 - 01.2025
Dental Receptionist
Shore Smiles Dental
05.2024 - 09.2024
Automotive Biller
Ford Lincoln Of Queens
04.2021 - 04.2024
ACCOUNTS PAYABLE\ AUTOMOTIVE BILLER
BARON NISSAN
08.2018 - 04.2021
Sales Manager
The Children's Place
07.2016 - 08.2018
Some College (No Degree) - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
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