Rachel Clarke
Queens,New York
Summary
Dedicated and skilled professional with over 7 years of experience in team building and client relations. Proven track record of establishing and maintaining excellent communication with clients, while adeptly identifying their needs and delivering effective solutions. Passionate about implementing innovative ideas to significantly enhance customer satisfaction and support team success.
Overview
2
2
years of professional experience
Work History
Billing Clerk
Acura of Valley Stream
Lynbrook , NY
2023.05 - Current
- Manage customer billing and registration processes for new and used vehicles, ensuring compliance with both in-state and out-of-state regulations.
- Facilitate vehicle ownership transfers by meticulously preparing paperwork in accordance with DMV requirements.
- Issue temporary tags or permits in adherence to DMV regulations and dealership policies.
- Calculate fees associated with titles and registrations accurately.
- Maintain comprehensive records of all DMV transactions, including trades and out-of-state permits, to ensure compliance and efficiency.
- Collaborate with sales and finance departments to gather requisite documentation for DMV transactions.
- Remain abreast of changes in DMV regulations and policies to uphold compliance and provide informed assistance
Inventory Manager
Acura of Valley Stream
Lynbrook , NY
2023.02 - Current
- Manage current and incoming inventory, including assigning stock numbers and preparing for arrival.
- Maintain vehicle records, including VINs, specifications, and sales history.
- Organize inventory chips to inform sales team of available models and trims.
- Process vehicle title documents and update databases with relevant information.
- Coordinate with departments such as service or PDI to track vehicle status and location.
- Update Automate Database and DMV registry with necessary vehicle information.
Receptionist
Acura of Valley Stream
Lynbrook , NY
2022.10 - Current
- Warmly greet and assist customers, providing professional service at all times.
- Efficiently manage incoming calls, directing them to the appropriate department or person.
- Accurately record and relay messages, ensuring timely communication.
- Monitor vehicle transporters, providing location updates as needed.
- Facilitate lease returns, ensuring completion of required paperwork.
- Assist customers and visitors with inquiries and directions.
- Enter and update customer information in the dealership system.
- Confirm and reschedule appointments, accommodating customer needs.
- Address and resolve customer concerns promptly and effectively.
- Coordinate with other departments to meet customer needs and ensure smooth operations.
Lead Cashier
Ulta Beauty
Valley Stream
2021.11 - Current
- Proficient in POS and MPOS systems including BOPIS
- Achieve sales goals with an 85% customer conversion rate in loyalty accounts and a 79% credit card retention rate
- Take initiative to present and sell merchandise in a professional and proficient manner through product knowledge of multiple brands
- Greet all walk-in customers promptly delivering friendly and attentive service
- Develop and grow clientele through inter-sell with other families of business
- Proactively seek opportunities to recommend creative strategies to improve service/sales
- Establish and maintain high merchandising standards for shop fixtures as well as displays and testers.
Education
Business Administration -
Nassau Community College
05.2021
Skills
- Interpersonal Skills
- Leadership
- Problem Solving
- Decision Making
- Adaptability
- Teamwork
- Customer Service
- Time Management
- Fast Learner
- Ability to Multitask
- Microsoft Office
- Data Entry
- Creativity
Timeline
Billing Clerk
Acura of Valley Stream
2023.05 - Current
Inventory Manager
Acura of Valley Stream
2023.02 - Current
Receptionist
Acura of Valley Stream
2022.10 - Current
Lead Cashier
Ulta Beauty
2021.11 - Current
Business Administration -
Nassau Community College
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