Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hidalgelis Pena

San Antonio,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Medical Support Specialist

Concentra Urgent Care
07.2022 - Current
  • Provided administrative support to medical staff and patients by scheduling appointments, managing patient records, and responding to inquiries
  • Greeted patients upon arrival, answered phone calls in professional manner, and responded to emails promptly.
  • Boosted clinic efficiency by coordinating referrals for specialist consultations or additional testing as required.

Medical Assistant

Beth Israel Deaconess Medical Center
09.2021 - 05.2022
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Collected and documented patient medical information such as blood pressure and weight
  • Administered injections, medications, and treatments as directed by physician.

Clinical Care Technician

Tufts Medical Center
01.2020 - 08.2021
  • Measured vital signs and took medical histories to prepare patients for examination
  • Responded to emergency situations such as cardiac or respiratory arrest following established protocols
  • Documented notes during patient visits
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.

Education

BACHELOR OF ARTS IN BIOLOGY -

Brandeis University
Waltham, MA
2018

Skills

  • Typing Speed
  • Phone Etiquette
  • Goal-Oriented
  • Appointment Scheduling
  • Billing management
  • Customer Service
  • Computer Skills
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Data Entry
  • Administrative and Office Support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Support Specialist

Concentra Urgent Care
07.2022 - Current

Medical Assistant

Beth Israel Deaconess Medical Center
09.2021 - 05.2022

Clinical Care Technician

Tufts Medical Center
01.2020 - 08.2021

BACHELOR OF ARTS IN BIOLOGY -

Brandeis University

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Hidalgelis Pena