Brittany Ware
Melissa,TX
Summary
Experienced healthcare technology professional with focus on managing and optimizing electronic medical record systems. Proven ability to enhance system efficiency and support clinical staff through effective data management and training. Strong collaborator with results-driven mindset, adaptable to evolving needs and capable of ensuring seamless integration and system performance. Skilled in data analysis, system configuration, and user support, consistently delivering reliable and efficient solutions.
Overview
7
7
years of professional experience
Work History
Electronic Medical Record Specialist
Connexus Resource Group
03.2024 - Current
- Led implementation of electronic medical record systems, enhancing data accessibility and patient information management.
- Trained staff on EMR software functionalities, improving overall system utilization and user confidence.
- Conducted regular audits to ensure compliance with healthcare regulations, maintaining data integrity and security standards.
- Collaborated with interdisciplinary teams to optimize workflows, increasing efficiency in patient documentation processes.
- Developed training materials and resources for new hires, streamlining onboarding procedures for EMR usage.
- Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.
Chat Support Representative
Adecco
04.2022 - 02.2024
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
Customer Support Specialist
Genpact
06.2019 - 03.2022
- Developed and implemented strategies to improve customer service and increase sales.
- Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
- Implemented safety protocols and conducted regular inspections to maintain a safe working environment for all employees.
- Mentored new hires, providing guidance and resources to help them acclimate quickly to their roles.
Education
Diploma -
Bastrop High School
Bastrop La05-2010
Skills
- Data entry proficiency
- Typing speed
- Salesforce proficiency
- Email etiquette
- Call handling
- Phone Support
- Chat Support
- Customer service
- Active listening
- HIPAA compliance
- Clinical documentation
Timeline
Electronic Medical Record Specialist
Connexus Resource Group
03.2024 - Current
Chat Support Representative
Adecco
04.2022 - 02.2024
Customer Support Specialist
Genpact
06.2019 - 03.2022
Diploma -
Bastrop High School