Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Cross

Grand Rapids,MI

Summary

Driven [Job Title] with [Number] years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Warehouse Operator

Schreiber Foods Inc.
Grand Rapids, MI
07.2019 - Current
  • Received, sorted and stored incoming inventory items according to established guidelines.
  • Performed cycle counts of warehouse stock on a regular basis.
  • Maintained accurate records of all goods received, shipped or transferred between warehouses.
  • Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
  • Followed proper safety protocols when operating machinery in the warehouse.
  • Managed hazardous materials appropriately per company regulations.
  • Utilized scanners and RF devices for tracking purposes.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Used scanners to track parcel information, condition or receipt.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Used digital database to keep records of units and stock moved.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Warehouse Shipping Lead

Schreiber, Foods
Grand Rapids, MI
07.2019 - Current
  • Ensured efficient and accurate receiving, stocking, and shipping of product.
  • Monitored inventory levels to ensure availability of stock for customer orders.
  • Trained new team members on warehouse procedures and safety protocols.
  • Oversaw the loading of trucks and ensured that shipments were properly secured for transport.
  • Coordinated with vendors to arrange timely receipt of materials and supplies.
  • Collaborated with other departments to ensure smooth flow of goods through the supply chain.
  • Managed paperwork associated with incoming and outgoing shipments including customs documents.
  • Utilized barcode scanning technology to track items through the warehouse management system.
  • Used computer and company software to enter shipment and inventory records.
  • Loaded and unloaded trailers with care and efficiency.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Completed daily document logs to track shipments and inventory.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.

Customer Care Coordinator

Hope Network transportation
Grand Rapids, MI
06.2008 - 05.2022

Take incoming calls schedule appointments for rides make sure drivers are updated on their routes..

  • Provided timely and accurate responses to customer inquiries.
  • Developed customer service policies and procedures.
  • Monitored incoming emails, phone calls, and other communications from customers.

Education

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
06-1988

Skills

  • Inbound Customer Service
  • Report Preparation
  • Research and Due Diligence
  • Account Updates
  • Schedule Management
  • Customer Relations

Timeline

Warehouse Operator

Schreiber Foods Inc.
07.2019 - Current

Warehouse Shipping Lead

Schreiber, Foods
07.2019 - Current

Customer Care Coordinator

Hope Network transportation
06.2008 - 05.2022

High School Diploma -

Benton Harbor High School
Terry Cross