Jazma Perez
Dallas,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Grocery Shopper/Drone Operator
KP Staffing (Zipline)
DeSoto, Texas
05.2026 - Current
- Communicated with customers to clarify specific product needs and preferences.
- Bagged groceries to preserve product quality, separating fragile items and ensuring frozen and perishable foods remained at optimal temperatures.
- Scanned items during shelf retrieval to ensure accurate system stock updates.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Conducted routine maintenance of shopping carts, baskets, and other equipment.
- Ensured that all safety protocols were followed prior to operating a drone.
- Conducted routine inspections and minor repairs on drones to ensure operational readiness.
- Responded quickly and accurately to changing conditions while piloting a drone.
- Captured high-resolution images during project assignments.
Medical Courier
USPack Courier Service
Irving, TX
09.2024 - 02.2026
- Delivered medical supplies to healthcare facilities and patients in a timely manner.
- Ensured order accuracy before delivery to reduce errors and improve service reliability.
- Verified delivery schedules and routes for optimal efficiency.
- Employed GPS navigation technology to optimize delivery routes and enhance time management.
- Managed delivery paperwork to ensure accuracy and compliance.
- Inspected vehicles daily to ensure safety on the roadways.
- Trained new couriers on delivery protocols, streamlining onboarding process and increasing team readiness. new couriers on company policies and procedures.
- Documented precise mileage for every delivery route to maintain accurate records.
Patient Access Representative
Walmart Health
Desoto, Tx
03.2024 - 08.2024
- Collected and verified patient information for accurate records.
- Coordinated insurance verification and benefits eligibility checks to ensure patients received accurate coverage information.
- Managed patient inquiries through phone and in-person communication to enhance patient experience and resolve issues promptly.
- Communicated financial obligations to patients and collected fees at time of service to facilitate smooth transaction processes.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained confidentiality of patient records in compliance with regulations.
Clinical Support Specialist
OneShare Health
Irving , Tx
10.2022 - 03.2024
- Supported patients by communicating effectively and assisting with healthcare inquiries.
- Responded to inquiries from patients regarding their health concerns and medications.
- Coordinated referrals between primary care providers and specialists.
- Initiated follow-up calls to check on status of patients after discharge from hospital and clinic.
- Managed electronic health records to maintain accurate and up-to-date patient information.
- Educated members on health plans and benefits to improve understanding and utilization.
- Managed scheduling of appointments, verification of insurance coverage, and updates to medical records.
- Conducted training sessions for new staff on operational procedures and software systems.
Medical Call Center Representative
OneShare Health
Irving, TX
04.2021 - 10.2022
- Managed high volumes of inbound calls from members and providers.
- Delivered precise information on health plans and available services to enhance member understanding.
- Assisted members with claims inquiries and resolution processes.
- Interacted with customers empathetically and professionally to foster positive experiences.
- Followed up on unresolved issues to enhance member satisfaction.
- Informed members about wellness programs and preventive care options to promote healthier lifestyles.
- Trained new representatives on call center protocols and systems.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Collaborated with physicians, nurses, and other staff members to ensure seamless patient care.
Education
High School Diploma -
David W Carter
Dallas05-2008
Skills
- Inventory management
- Order fulfillment
- Inbound customer service
- Appointment scheduling
- Call management
- Inbound customer service
- Cash handling
- Record keeping
- Team collaboration
- Conflict resolution
- Inbound customer service
Accomplishments
- Training liaison- 2022
- Employee of the month- 2022 & 2023
- Top Performer Award- 2022
Timeline
Grocery Shopper/Drone Operator
KP Staffing (Zipline)
05.2026 - Current
Medical Courier
USPack Courier Service
09.2024 - 02.2026
Patient Access Representative
Walmart Health
03.2024 - 08.2024
Clinical Support Specialist
OneShare Health
10.2022 - 03.2024
Medical Call Center Representative
OneShare Health
04.2021 - 10.2022
High School Diploma -
David W Carter