(Nikki) Thao Nguyen
Licensed Pharmacist
Happy Valley,OR
Summary
Licensed pharmacist focused on joining a team of dedicated healthcare leaders to provide high quality, cost-effective, patient-centered pharmacy services in a mail order facility or remote setting to improve the health of the community.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Language
Work History
Pharmacy Manager/Pharmacist-in-Charge
CVS Health
CLACKAMAS, OREGON
07.2010 - Current
- Accurately processed over 300 prescriptions in busy pharmacy achieving decreased customer wait times, increasing accuracy and patient safety while ensuring prescriptions are filled by promised times to exceed customer satisfaction goals.
- Effectively prioritized tasks, organized, and streamlined pharmacy workflow to increase efficiency, safety, and accuracy.
- Achieved pharmacy business objectives every year through monitoring of department performance metrics and successfully increased script count, sales and gross margins by over 400% in 5 years.
- Verified patient prescription orders, including conducting drug utilization reviews, processing insurance billing information to identify and resolve problems, system errors, and claim rejections, evaluating orders for accuracy of dosing regimen and potential drug interactions and recommending alternative therapy when appropriate.
- Supervised and coached team of 10 technicians and interns in dispensing medications safely and accurately, including controlled substances, billing insurances using careful oversight and audit procedures, and validating prescriptions.
- Interviewed, hired and trained technicians and other support staff. Responsible for recruiting talent, building, leading, promoting and empowering high performing teams that can deliver excellent, caring, individualized customer service to help patients on their path to better health.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Advised patients on proper intake of prescription medications as well as alternatives and over-the-counter drugs, appropriate dosage and self-administration schedules, minimizing side effects and managing possible interactions and contraindications.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Accountable for ensuring all pharmacy operations are in compliance with strict health, organizational, state and federal regulations to maintain patient safety.
- Managed pharmaceutical supply procurement and management processes. Managed C2 drugs and supply inventory including security storage, ordering and receiving, proper dispensing, and checking PDMP for drug utilization monitoring.
- Trained pharmacy staff to develop strong knowledge of inventory control principles including monitoring of stock, purchasing and receiving, and professional practice standards.
- Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
- Drove immunizations, including COVID-19 vaccinations, and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Trained 7 technicians to become APHA-immunization certified
Pharmacist
Multnomah County Pharmacy
Portland, OR
09.2021 - Current
- Accurately reviewed, interpreted, and dispensed prescription orders for 340B medications and provide medication counseling to patients of county clinics.
- Consulted with clinic providers to optimize drug therapy.
- Promoted diversity, access, equity, and inclusion to build stronger, healthier communities.
- Used different resources to be culturally responsive to community experiences, needs, and perceptions including language barriers, disability, homelessness, and substance abuse.
- Executed medication home-delivery and multi-dose processes.
- Improved patient care by developing knowledge and skills in new areas of pharmacy practice.
Clinical Consultant Pharmacist
CHC Health
06.2021 - 09.2021
- Delivered telephonic MTM services using Outcomes MTM Connect platform by identifying medication problems and coordinate resolution using clinical guidelines.
- Engaged with patients using telepharmacy to provide CMR, TMR, medication reconciliation, prior authorization reviews.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
- Monitored and counseled chronic disease patients to maximize treatment efficacy.
- Educated patients about possible drug interactions and gave special administration instructions.
Staff Pharmacist
Omnicare - LTC Pharmacist
06.2018 - 09.2018
- Supervised pharmacy technicians support staff to oversee all operations within pharmacy.
- Provided pharmacy services to senior living residents at long-term care facilities.
- Complied with patient safety, regulatory requirements, quality assurance, loss prevention, and inventory management.
Hospital Pharmacist
Adventist Health
Portland, OR
09.2008 - 10.2010
- Performed order entry, verified IV admixtures accuracy, supervised technician work, reviewed and monitored medication records and lab values for therapeutic outcomes, coordinated access to medications according to facility procedures and state and federal regulations.
- Verified safety and accuracy of physician orders. Reviewed and monitored patients' past and present medication records, checking for errors, incompatibilities and adverse reactions to avoid future complications.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drug dosages, indications, potential side effects and drug availability.
- Dispensed and procured medicinal products and supplies used in hospitals.
- Counseled discharge patients on take-home medications.
- Performed pain assessment and took appropriate action according to standard operating procedures.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Used EPIC to review records and laboratory results.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
Education
Doctor of Pharmacy -
Oregon State University
Corvallis, Oregon 09.2003 - 06.2007
B.S - Biochemistry / Business, Administration
Portland State University
09.1998 - 06.2003
Skills
Quality review processes
Drug safety
Interpreting and Processing Medication Orders
Accuracy improvements
Interaction monitoring
Drug utilization review
Reviewing prescriptions
Patient education and counseling
Accomplishments
- APHA Pharmacy-Based Immunization Delivery Certified Oregon Comprehensive Contraceptive Education for the Prescribing Pharmacist Certified NPI Registered American Heart Association BLS Certified COVID-19 Vaccinated extension of a pharmacy, health plan, PBM, or health system.
Additional Information
- LICENSES & CERTIFICATIONS , Oregon State Board of Pharmacy Institutional Consulting Pharmacist & Preceptor License
Timeline
Pharmacist
Multnomah County Pharmacy
09.2021 - Current
Clinical Consultant Pharmacist
CHC Health
06.2021 - 09.2021
Staff Pharmacist
Omnicare - LTC Pharmacist
06.2018 - 09.2018
Pharmacy Manager/Pharmacist-in-Charge
CVS Health
07.2010 - Current
Hospital Pharmacist
Adventist Health
09.2008 - 10.2010
Doctor of Pharmacy -
Oregon State University
09.2003 - 06.2007
B.S - Biochemistry / Business, Administration
Portland State University
09.1998 - 06.2003