Charmore Neely
Chicago,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Financial Coordinator
Northwestern Medicine
06.2023 - 10.2024
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed payment collection and account reconciliation for a caseload of 50-100 people per month.
Patient Services Representative
Northwestern Medicine
03.2021 - 06.2023
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted 30-50 patients daily.
Customer Service Representative
Evolent Health
01.2015 - 03.2021
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed 60-100 inbound calls daily.
Sales Consultant
Go Health
09.2014 - 12.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Received approximately 75 calls a day to inquire about coverage.
Education
BBA - Business Management
Roosevelt University
Chicago, IL04-2019
High School Diploma -
Muchin College Prep
Chicago, IL06-2013
Skills
- Claims Processing
- Client Relationship Management
- Call Management
- Problem Solving
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Call Center Operations
- Customer Service
- Professional telephone demeanor
- Conflict Resolution
Timeline
Financial Coordinator
Northwestern Medicine
06.2023 - 10.2024
Patient Services Representative
Northwestern Medicine
03.2021 - 06.2023
Customer Service Representative
Evolent Health
01.2015 - 03.2021
Sales Consultant
Go Health
09.2014 - 12.2015
BBA - Business Management
Roosevelt University
High School Diploma -
Muchin College Prep
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