Diandra James

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Wounded Warrior Project
• Society for Collegiate Leadership and Achievement
• Veterans of Foreign Wars
• Disabled American Veterans
• Non-Commissioned Officers Association

• Empathy: Skilled at understanding and connecting with individuals facing challenges.
• Effective Communication: Proficient in verbal and written communication to foster positive relationships.
• Problem Solving: Proven ability to identify issues and find practical solutions.
• Teamwork: Experience collaborating with colleagues and superiors to achieve common goals.
• Youth Support: Passionate about mentoring and helping young people overcome obstacles.
• Resource Connection: Adept at linking individuals to community resources and services.
• Crisis Intervention: Capable of providing support during challenging situations.

• Detention Officer, 08/2024, Current, Cumberland County Sheriff's Office, Supervise the daily activities of 50 to 70 inmates by restraining measures, enforcing security procedures, conducting daily safety audits and reporting any alarming incidents to Shift Leader.
• Member Service Associate II / (Bank Teller) Supervisor, 2020, 2024, Fort Liberty Federal Credit Union, Handled monetary transactions and inquiries, providing professional and efficient service.Identified and managed cross-selling opportunities, enhancing member experience and satisfaction.Received training in physical and mechanical restraints to ensure the safety of both clients and staff.Demonstrated a high level of courtesy and efficiency while following all security procedures to ensure the confidentiality of client information.Performed necessary security procedures, audits, and analysis of subordinate reports and vault management
• United States Army /Retired Staff Sergeant (P), 2003, 2019, Various Positions, Squad Leader:Mentored and counseled squad members, ensured compliance with standards, and supervised training.Monitored and supervised subordinates during daily activities in garrison or combat environments, ensuring their safety and well-being.Unit Training Manager:Led professional development and cross-training for military and civilian personnel.Detachment Sergeant:Provided sound advice to the commander, maintained discipline, and mentored soldiers. Completed daily records documenting safety violations, security breaches, activity briefings for personnel, crisis interventions, behavioral problems/issues, and subordinate progress updates.Master Resiliency Trainer:Instructed resiliency training to soldiers and leaders to prepare them for challenges.produced strong leaders capable of passing on proven resilience skills to their teams to enhance their performance and increase their resiliency, both individually and collectively