Felisha Amaya
Registered Nurse
Smithfield,NC
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Insurance Broker
North American Senior Benefits
Smithfield, NC
10.2021 - Current
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Registered Nurse, Emergency Department
Duke LifePoint
Wilson, NC
05.2020 - 04.2022
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Registered Nurse, Emergency Department
Johnston Memorial Hospital
Smithfield, NC
06.2021 - 01.2022
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Organized and managed care of patients undergoing various therapies and procedures.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient reactions to drugs and carefully documented findings.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Implemented medication and IV administration, catheter insertion and airway management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Education
Bachelor of Science - Nursing
Barton College
Wilson, NC 08.2017 - 05.2020
Skills
Proactive team player
Risk mitigation
Relationship building
Patient counseling
Shared governance
Family advocacy and education
Managing deadlines
Professional bedside manner
High level of autonomy
Critical care
Certification
PALS - Pediatric Advanced Life Support
Timeline
Insurance Broker
North American Senior Benefits
10.2021 - Current
Registered Nurse, Emergency Department
Johnston Memorial Hospital
06.2021 - 01.2022
Registered Nurse, Emergency Department
Duke LifePoint
05.2020 - 04.2022
Bachelor of Science - Nursing
Barton College
08.2017 - 05.2020