Microsoft Excel
Mirium Lopez
Irving,TX
Summary
Detailed Quality Assurance Specialist with proficiency in Credit Reporting and Procedure Testing. First-rate creative thinking, problem-solving and time management abilities. Skilled in collecting and analyzing data and resource allocation.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Quality Control Specialist (Team Lead)
Bridgecrest Credit Company LLC
Fort Worth, TX
01.2017 - Current
- Inspected, verified and documented quantifiable characteristics of company processes by comparing against customer specifications and company policies and procedures.
- Created and maintained several databases to track statistical data.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or process deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Specialized in Credit Bureau Inquries Process - ensuring team members remained compliant and up to date with FCRA policies.
Rental Sales Agent
Avis Budget Group
Midland, TX
11.2014 - 12.2016
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Grew business 45% by implementing targeted marketing.
Sales Associate
Sunglass Hut - Luxottica
Odessa, TX
08.2012 - 10.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Prestige Consultant
Ulta Cosmetics And Salon
Odessa, TX
11.2011 - 08.2012
- Discussed high end make-up products with customers, outlined restrictions and educated on policies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Science - Legal Studies
Odessa College
Odessa, Tx 01.2011 - 12.2013
Skills
Data interpretation
Testing procedures
Sampling protocols
Software
SharePoint
Outlook
Microsoft Teams
SQL Reporting Services
Experian, TransUnion, Equifax Reporting Services
Timeline
Quality Control Specialist (Team Lead)
Bridgecrest Credit Company LLC
01.2017 - Current
Rental Sales Agent
Avis Budget Group
11.2014 - 12.2016
Sales Associate
Sunglass Hut - Luxottica
08.2012 - 10.2014
Prestige Consultant
Ulta Cosmetics And Salon
11.2011 - 08.2012
Associate of Science - Legal Studies
Odessa College
01.2011 - 12.2013