Yolanda Molina

●Providing and disseminating information and handling customer questions and concerns efficiently and effectively via phone and written communication

● Answering high volume of Voice and written communication via 311 Siebel, Accela, and Health Academy registering Unit, Dog License Unit, Child Care License and Operations.

● Responding to questions about licensing issues, liaising with other units and directing customers on how to resolve them

● Receiving and routing correspondence to appropriate personnel/department or unit

● Compiling statistics and reports on correspondence activity

● Researching and gathering data to formulate response to customer inquiries

● Analyzing correspondence patterns to ID common inquiries, and drafting pre-written responses / guidelines to answer them

● Following up on phone calls, complaints and inquiries as needed.

● Working with other Division personnel to develop forms and procedural guidelines that address issues, topics and concerns that are identified in contacts with the riding public, prospective and current licensees.

● Giving Lab results for STD Unit, COVID 19 Response team

• Processing Invoices
• Data entry of computerized inventory stock, making reports, spread sheets, updating account information as well as adding new accounts to the system and processing their payments
• Account payable and receivables filing and translating for the Spanish customers
• Expedite mail & overnight shipments, keeping police books up to date and processing paperwork for Albany DMV main office
• Making checks for accounts payable, and processing time cards
• Also shipping with UPS World wide, and maintaining adequate levels of office supplies and maintenance of Office equipment filing for Business licenses and Vehicle paperwork to put them on the road