Jose M Soemadinata
Hospitality
Washington,District Of Colombia
Summary
A multicultural and enthusiastic person experienced in hospitality and guest service. Developed essential skills in guest relations and team leadership within fast-paced hotel environment. Proven ability to manage front desk operations and ensure guest satisfaction. Seeking to transition into new field, leveraging hospitality experience and strong organizational skills.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Supervisor
The Darcy
08.2024 - 12.2024
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Front Desk Agent
AC Hotel by Marriott
12.2023 - 08.2024
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Server
Timber & Torch Restaurant
12.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered customer questions about hours, seating, and menu information.
Server
Infusion Asian Restaurant
09.2021 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Tree Tops
06.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Host
Prime 44 West
04.2021 - 06.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor in Hospitality Management - Hospitality Management
Institute of Tourism & Business International Bali
Denpasar, Bali, IndonesiaHigh School Diploma -
Bergvilet High School
Cape Town, South Africa01-2017
Skills
Complaint handling
Guest relations management
Reservation management
Team player
Motivated
Adaptability
Passionate
Politeness
Goal Driven
Adobe Photoshop
Planning
Microsoft Office Skills
Timeline
Hotel Front Desk Supervisor
The Darcy
08.2024 - 12.2024
Front Desk Agent
AC Hotel by Marriott
12.2023 - 08.2024
Server
Timber & Torch Restaurant
12.2021 - 04.2022
Server
Infusion Asian Restaurant
09.2021 - 12.2021
Server
Tree Tops
06.2021 - 09.2021
Restaurant Host
Prime 44 West
04.2021 - 06.2021
Bachelor in Hospitality Management - Hospitality Management
Institute of Tourism & Business International Bali
High School Diploma -
Bergvilet High School
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