Dennis Williams
Fayetteville,GA
Summary
Accomplished individual with exceptional customer service and leadership skills. Proficient and efficient in technical support and has a vast experience in IT and Networking. Ability to multitask while completing an assignment with high quality and produce data proven results. Exceeds expectation and has a passion to grow and obtain new skillsets. Currently looking for a position that will provide a steady growth and learning opportunity to practice my technical representative skills extensively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Central Operations
Alliance Global Solutions
Kennesaw, GA
06.2019 - Current
- Dispatch and support technician and manage day to day operations including creating, resolving, and closing tickets.
- Create and run reports related to new and existing clients.
- Technician performing installation on fiber based high speed internet, alarm and networking systems. Assists in the installation of the Govt Mansion. Effectively and efficiently troubleshoots multiple technical system on a daily basis.
- Repair broken equipment and wiring when necessary
- Ensures that the company stays in compliance and collaborates with managers and other service technicians
- Periodically test system functionality and analyze system data
- Effectively communicates with other stakeholders and technicians
- Writes up reports, safety regulations, and preventative maintenance plans
- Monitors company systems and networks
Telephone Representative Recruiter/Technical Representative
VXI GLOBAL SOLUTION
Atlanta, GA
10.2017 - 06.2019
- Technical Support Agent troubleshooting internet, modem, and security issues. A technical representative tsa who identified the best candidates for the position of technical/sales representative. Coordinated and collaborated with other stakeholders to achieve daily goals. Handled and transitioned an average of 25-50 clients on a daily basis. Assisted the CEO with proposal strategies.
- Maintain relationships with vendors and clients.
- Resolved numerous issues related to computers, phones, tablets, modems, networks and software
- Effectively resolved customer issues and addressed questions
- Diagnosed and provided clear advice to customers and users on how to resolve their network problems
- Effectively logged information about the correspondence into the company’s system to keep a record of actions
- Maintained composure and a positive attitude during difficult situations
Logistics Coordinator
CZARNOWSKI
Austell, GA
09.2015 - 09.2017
- As a logistics coordinator I oversaw all aspects of supply chain management. Handled expenses, accounts payable, and travel for multiple teams ranging from account managers, project managers, and travel teams. I also billed rental items for multiple clients in the exhibit industry.
- Ensured a smooth flow of raw materials and final products from multiple suppliers and retailers
- Effectively managed orders and coordinated stock of materials and equipment
- Utilized logistics IT to optimize shipping and transport procedures
- Oversee and facilitate the company’s supply chain
- Ability to communicate and coordinate effectively with other stakeholders
- Utilized great record keeping skills and customer satisfaction tactics
Education
Comp TIA A -
LinkedIn Learning
Automotive Technology - undefined
Atlanta Technical College
06.2010
Skills
- 10 Years experience in telecommunications possibilities
- 5 Years experience with fiber
- Proficient with Microsoft Word
- Experience with Anthology platform
Certification
- Certification One Here – From where?
- Certification Two Here – From where?
Timeline
Central Operations
Alliance Global Solutions
06.2019 - Current
Telephone Representative Recruiter/Technical Representative
VXI GLOBAL SOLUTION
10.2017 - 06.2019
Logistics Coordinator
CZARNOWSKI
09.2015 - 09.2017
Automotive Technology - undefined
Atlanta Technical College
Comp TIA A -
LinkedIn Learning