Vernetta Hill
Atlanta, Ga,Georgia
Summary
Friendly and outgoing manager with 5+ years implementing and/or leading SaaS applications. Over 15 years of technical/professional experience with core ERP products as implementor. Consistent track record of working across a matrixed organizational structure. Confirmed ability to apply a cloud implementation methodology. Strong executive interpersonal skills and presence.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Infor
Alpharetta, GA
07.2016 - 02.2022
- Lead all post-sales activities for Infor’s customers through strong relationship-building, product knowledge, planning, and execution.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted Business Reviews and status calls with intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
- Maintained deep understanding of our solutions and spoke with customers about most meaningful features/functionality for their specific business needs.
- Managed customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Senior Financial Systems Analyst
Shepherd Center
Atlanta, GEORGIA
02.2013 - 06.2016
- Troubleshot all Lawson HR/Payroll system incidents reported by end-users to schedule system changes and identify permanent solutions.
- Led projects and analyzed data to identify opportunities for improvement.
- Responsible for leading system upgrades, maintenance and advise for new business needs or technical problems.
HR Consultant and Project Leader
Self Employed
Atlanta, GEORGIA
01.2010 - 03.2013
- Worked with various clients to Led HR/Finance system implementations including discovery, design and conference room pilots and go lives. Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
Managing Snr HR Consultant
IBM, Global Business Services
Atlanta, GEORGIA
07.2006 - 01.2010
- Provided HR consulting focused on clients undergoing organizational change and development.
- Led teams responsible for design, testing, installation and maintenance of new Human Resources and systems.
- Consulted with clients to align future software development with customer priorities.
- Provided system training to customers throughout North America.
Education
Some College (No Degree) - Business
Kellar Graduate School of Business
Atlanta, CABachelor of Arts - Journalism, Print
State University of New York, New Paltz
New Paltz, NYSkills
- Customer Relations
- Key accounts development
- Inter-department collaboration
- Background in Cloud and SaaS Technology
- Account updates
- Revenue growth
- Lifecycle management
Timeline
Customer Success Manager
Infor
07.2016 - 02.2022
Senior Financial Systems Analyst
Shepherd Center
02.2013 - 06.2016
HR Consultant and Project Leader
Self Employed
01.2010 - 03.2013
Managing Snr HR Consultant
IBM, Global Business Services
07.2006 - 01.2010
Some College (No Degree) - Business
Kellar Graduate School of Business
Bachelor of Arts - Journalism, Print
State University of New York, New Paltz
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