Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anna Clark

Eugene,OR

Summary

Dynamic professional with a proven track record in problem-solving and verbal communication. Excelled in utilizing data entry to enhance operational efficiency and foster teamwork. Achieved significant improvements in program management and client service, demonstrating a strong work ethic and effective multitasking.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Green Valley Rehabilitation Center
07.2023 - 09.2024
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.

Program Manager

Alvord Taylor
09.2018 - 06.2023
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Ensured regulatory compliance by staying informed of industry standards, maintaining accurate documentation, and conducting regular audits.
  • Coordinated seamless transitions between various levels of care for clients by maintaining clear communication between all parties involved in service provision.
  • Elevated staff performance by conducting regular evaluations, offering constructive feedback, and facilitating goal-setting exercises.
  • Promoted a positive work environment through open communication channels, conflict resolution practices, and employee recognition programs.

Licensed Nail Technician

Self
09.2008 - 10.2022
  • Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
  • Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
  • Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
  • Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.

Direct Support Professional

Dungarvin
09.2016 - 08.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Collections Specialist

DCS INC.
02.2002 - 02.2008
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Used skip tracing and other techniques to locate debtors.

Education

Certification - Nail And Esthetics

Phagans Beauty College
Grants Pass, OR
09-2008

High School Diploma -

Gold Beach Union High
Gold Beach, OR
06-1993

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Time management skills
  • Teamwork and collaboration
  • Critical thinking
  • Effective multitasking
  • Documentation and reporting
  • Deadline oriented

Certification

Oregon Food Handlers

Adult CPR and First Aid

Conflict Resolution and Management

Timeline

Scheduling Coordinator

Green Valley Rehabilitation Center
07.2023 - 09.2024

Program Manager

Alvord Taylor
09.2018 - 06.2023

Direct Support Professional

Dungarvin
09.2016 - 08.2018

Licensed Nail Technician

Self
09.2008 - 10.2022

Collections Specialist

DCS INC.
02.2002 - 02.2008

Oregon Food Handlers

Adult CPR and First Aid

Conflict Resolution and Management

Certification - Nail And Esthetics

Phagans Beauty College

High School Diploma -

Gold Beach Union High
Anna Clark