William Fairbanks
Oak Ridge,Tennessee
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Auto Parts Sr. Manager: Customer Engagement
Advance
01.2018 - Current
- Develop and implement Technology and Selling strategies roadmap for Internal Team Members and customers
- Manage 5-7 Salesforce Admins and 1 customer engagement manager
- Met expectation every year in role with execution of Tier 1 projects and roadmap initiatives
- Manage 3-5 Jira boards and act as Business lead/Stakeholder on all projects that involve CRM projects
Advance Auto Parts Manager
Advance Auto Parts
01.2017 - 01.2018
- Design, Implement, and Train on new technologies and selling strategies for TMs
- Org wide roll out of iPad
- Launched SalesMax which as resulted in $500M+ revenue since launch, CAM
CAM
Advance Auto Parts
01.2010 - 01.2017
- Responsible for, in a $4.9M territory
- Territory planning to see visits and grow sales from $2k plus professional customers Responsible for selling stocking opportunities, programs, and equipment to those professional customers
- Worked with DM, GMs, and CPPs to provide the best in class service to our customers
- CAM of the Year in 2011, 2012, 2015 by local leadership
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Presented bids and contracts for potential clients to review during meetings.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
Education
Business Administration and Theatre Design
The University of Tennessee - Knoxville
Knoxville, TN2002
Associates Degree - Associates Degree
Roane State Community College
Harriman, TN1997
Skills
- Salesforce Trailblazer : Expedtioner Rank
- Jira Essentials Basics
- Dale Carnegie Sales
- Microsoft Office Suite
- Reporting and Performance Analysis
- Staff Coaching and Training
- Computer Proficiency
- Budget Administration
- Analytical and Critical Thinking
- Project Estimation
- Recruitment and Training
- Critical Thinking
- Active Listening
Timeline
Auto Parts Sr. Manager: Customer Engagement
Advance
01.2018 - Current
Advance Auto Parts Manager
Advance Auto Parts
01.2017 - 01.2018
CAM
Advance Auto Parts
01.2010 - 01.2017
Business Administration and Theatre Design
The University of Tennessee - Knoxville
Associates Degree - Associates Degree
Roane State Community College
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