- Fundraising Events
- Drawing and Painting
- Community Cleanup
- DIY and Home Improvement
Amanda (Mandi) Mingus
Athens,OH
Summary
Compassionate and detail-focused professional with extensive experience in healthcare scheduling. Recognized for strong communication skills and the ability to foster positive patient relationships, committed to enhancing the overall patient experience.
Overview
23
23
years of professional experience
Work History
Scheduling Coordinator
OhioHealth O'Bleness Hospital
Athens, OH
06.2002 - 08.2025
- Managed electronic scheduling systems to ensure accuracy and accessibility of patient information.
- Collaborated with healthcare teams to streamline appointment processes and enhance patient experience.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EPIC to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated surgery schedules with surgical teams to ensure optimal timing and resource allocation.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree -
Hocking College
Nelsonville, OHSkills
- Problem-solving
- Data entry
- Verbal and written communication
- Effective multitasking
- Referral coordination
- Technical support
- Experience performing clerical duties
Interests
Timeline
Scheduling Coordinator
OhioHealth O'Bleness Hospital
06.2002 - 08.2025
No Degree -
Hocking College