Lucila Tejedor
Ocala,FL
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.
Overview
10
10
years of professional experience
Work History
Manager's Assistant
Officine Italia
Miami, FL
07.2012 - 12.2020
- Responded to and directed incoming calls and other communication.
- Utilized [Microsoft Excel ] to create and edit correspondence, documents and materials.
- Scheduled meetings and managed calendar.
- Ran errands to support daily needs of management.
- Resolved basic computer and office equipment issues through troubleshooting.
- Attended monthly sales meetings and reported pertinent information to employees.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Performed research to collect and record industry data
- Maintained clean reception area to promote positive, professional environment for clients
- Spearheaded department training for appraisals of new components
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
Assistant Manager
Vista Rehab Center
Miami, FL
02.2011 - 07.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed and remedied all patient or team member issues
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Developed policies and procedures for effective practice management
- Consulted with healthcare professionals on business decisions
- Built relationships with physicians to create steady referral pipeline
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Provided clerical support to company employees by copying, faxing and filing documents
- Responded to inquiries from callers seeking information
- Recorded expenses and maintained accounting records
Education
GED -
The English Center - Miami-Dade County Public Schools
Miami, FL07.1988
Skills
- Meticulous Attention to Detail
- Microsoft Office Suite
- Supply Inventory Control
- Verbal and Written Communication
- Ease with Computers and Technology
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
Timeline
Manager's Assistant
Officine Italia
07.2012 - 12.2020
Assistant Manager
Vista Rehab Center
02.2011 - 07.2012
GED -
The English Center - Miami-Dade County Public Schools