Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelina Clark

Lake Worth,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Member Service Representative

MDVIP
Boca Raton, FL
08.2016 - 07.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Presented and explained services and products to meet member needs.
  • Completed transactions for membership renewals and extensions.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.

Sales Representative

Simply Leads
Delray , FL
04.2015 - 08.2016
  • Generated new sales leads through cold calling and networking activities.
  • Adhered to established policies and procedures when handling customer accounts.
  • Described merchandise and explained use, operation and care.
  • Gathered and analyzed patient information to determine special program eligibility.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.

Sales Representative

Infinity Sales Group
Boca Raton, FL
06.2014 - 08.2014
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Contacted new and existing customers to outline benefits of products.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Cashier

Kmart, Sears Holding
LAKE WORTH, FL
08.2013 - 05.2014
  • Performed other duties as assigned by management.
  • Counted and balanced cashier drawers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Discounted purchases by scanning and redeeming coupons.

Sales Associate

Macy's
Boca Raton, FL
11.2012 - 08.2013
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2006

Some College (No Degree) - Business Administration

South University
West Palm Beach, FL

Skills

  • Customer Service
  • Member Retention
  • Membership Renewals
  • Issue Resolution

Timeline

Member Service Representative

MDVIP
08.2016 - 07.2021

Sales Representative

Simply Leads
04.2015 - 08.2016

Sales Representative

Infinity Sales Group
06.2014 - 08.2014

Cashier

Kmart, Sears Holding
08.2013 - 05.2014

Sales Associate

Macy's
11.2012 - 08.2013

High School Diploma -

Palm Beach Lakes High School

Some College (No Degree) - Business Administration

South University

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Shelina Clark