Shelina Clark
Lake Worth,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Member Service Representative
MDVIP
Boca Raton , FL
2016.08 - 2021.07
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented and explained services and products to meet member needs.
- Completed transactions for membership renewals and extensions.
- Provided guidance to members on how best to use products or services offered by the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Sales Representative
Simply Leads
Delray , FL
2015.04 - 2016.08
- Generated new sales leads through cold calling and networking activities.
- Adhered to established policies and procedures when handling customer accounts.
- Described merchandise and explained use, operation and care.
- Gathered and analyzed patient information to determine special program eligibility.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
Sales Representative
Infinity Sales Group
Boca Raton , FL
2014.06 - 2014.08
- Answered inquiries from prospective customers regarding features of products and services offered.
- Contacted new and existing customers to outline benefits of products.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Cashier
Kmart, Sears Holding
LAKE WORTH , FL
2013.08 - 2014.05
- Performed other duties as assigned by management.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Discounted purchases by scanning and redeeming coupons.
Sales Associate
Macy's
Boca Raton , FL
2012.11 - 2013.08
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL2006-05
Some College (No Degree) - Business Administration
South University
West Palm Beach, FLSkills
- Customer Service
- Member Retention
- Membership Renewals
- Issue Resolution
Timeline
Member Service Representative
MDVIP
2016.08 - 2021.07
Sales Representative
Simply Leads
2015.04 - 2016.08
Sales Representative
Infinity Sales Group
2014.06 - 2014.08
Cashier
Kmart, Sears Holding
2013.08 - 2014.05
Sales Associate
Macy's
2012.11 - 2013.08
High School Diploma -
Palm Beach Lakes High School
Some College (No Degree) - Business Administration
South University
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