Michele Twigg
Decatur,TX
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Maintains a positive attitude even in high-pressure situations. Shows willingness to take on additional responsibilities to meet team goals, demonstrating a strong commitment to success.
Overview
18
18
years of professional experience
Work History
Import Export Specialist
Pentagon Freight Services
09.2008 - 05.2021
- Advised customers on transportation options, types of carriers or shipping routes.
- Produced, reviewed and submitted documentation to airline and ocean carrier department to facilitate smooth cargo movements.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Insured cargo against loss, damage or pilferage.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Ensured accurate product classification by staying current on Harmonized Tariff System updates and standards.
Customer Service Associate
Conway Freight
03.2003 - 09.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
L.D. Bell High School
05.1979
Skills
- Document preparation
- Documentation skills
- Customer support
- Collaboration
- Decision Making
- Active Listening
- Computer Skills
- Excellent Communication
- Data Entry
- Clerical Support
- Organization and Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Customer Service
Timeline
Import Export Specialist
Pentagon Freight Services
09.2008 - 05.2021
Customer Service Associate
Conway Freight
03.2003 - 09.2008
High School Diploma -
L.D. Bell High School
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