Heather Galloway
Lexington,NC
Summary
Goal-oriented Registered Nurse with extensive managerial experience in the Assisted Living industry and a strong track record of leadership. Expertise in employee retention, team building, and enhancing resident and family satisfaction, while driving revenue and supporting sales initiatives. Proven ability to streamline procedures and optimize staff potential to ensure operational efficiency and quality care. Dedicated to fostering a positive work environment, improving outcomes, and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Area Nurse Manager
Brookdale Senior Living
05.2023 - Current
- Collaborated with interdisciplinary teams to develop and update policies, protocols, and procedures, ensuring the effective coordination of care across multiple departments.
- Conducted Bi-Annual Site and BEST Visits to assess and ensure compliance with regulatory standards throughout North Carolina, Virginia, and Maryland.
- Worked closely with leadership to identify areas of improvement and implement BEST practices, enhancing overall quality of care and operational efficiency.
Health and Wellness Director
Brookdale Senior Living
05.2021 - 05.2023
- Led and managed a team of healthcare professionals, fostering a positive and inclusive work environment that promoted teamwork and collaboration.
- Provided strategic direction and leadership to a team of nurses, med techs, and CNAs, ensuring the delivery of high-quality patient care in alignment with regulatory standards and best practices.
- Oversaw the department budget, including resource allocation and cost control measures, to optimize financial performance while maintaining exceptional care standards.
- Ensured continuous improvement in care delivery through effective team management, training, and performance evaluations.
Second Shift Supervisor/ Charge Nurse
Lexington Healthcare Center
01.2016 - 05.2021
- Collaborated with cross-functional departments to coordinate and prioritize patient admissions, transfers, and discharges, leading to streamlined operations and improved patient flow.
- Assessed and monitored patients' health conditions, administering appropriate medications and treatments while ensuring accurate and timely documentation in compliance with healthcare standards.
- Actively participated in interdisciplinary rounds, facilitating effective communication between healthcare providers, patients, and families to ensure comprehensive and coordinated care delivery.
- Contributed to the development of individualized care plans and provided continuous support to patients and families throughout their treatment journey.
Education
Associates of Nursing RN - Nursing
Davidson Davie Community College
Thomasville NC05-2020
Diploma LPN - Nursing
Davidson Davie Community College
Thomasville NC07-2015
Skills
- Training Clinical Management
- Collaborative Team Management
- Clinical Compliance
- Delegating Nurse - Maryland
Timeline
Area Nurse Manager
Brookdale Senior Living
05.2023 - Current
Health and Wellness Director
Brookdale Senior Living
05.2021 - 05.2023
Second Shift Supervisor/ Charge Nurse
Lexington Healthcare Center
01.2016 - 05.2021
Associates of Nursing RN - Nursing
Davidson Davie Community College
Diploma LPN - Nursing
Davidson Davie Community College
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