Michael Becker
Williamsville,New York
Summary
Accomplished executive with demonstrated record of progressive leadership and entrepreneurial experience in healthcare and senior housing. Results-focused professional that drives continuous improvement in sales, profitability, staff development/coaching, and superior customer service. Utilize exceptional communication skills to build and motivate high performance teams. Expertise in: Organizational Leadership, Multi-Site Management, Regulatory Compliance, Strategic Planning, Business/Market Development, Operations Alignment, entrepreneurial executive utilizing more than 20 years progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Director
Brookdale Senior Living/Elderwood Senior Care
Williamsville, New York
02.2018 - 10.2019
- Assumed leadership of underperforming 80 bed assisted living community
- Restructured operations including condition level, non-compliant Dining Services department and brought into deficiency-free compliance
- Evaluated and coached all functional Department Heads
- Acquired and retained more diverse and talented leadership where necessary including Sales/Marketing, Dining, Nursing, Recreational Services, and other direct care staff
- Initiated robust engagement with all stakeholders including residents, family members, market influencers, referral sources
- Improved financial performance with enhanced labor control, reduction of overtime, aggressive recruitment, and elimination of delinquent accounts receivable and bad debt write-off.
Principal
Independent Consultant Services
Buffalo, New York
07.2009 - 12.2017
- Offering boutique limited engagement services to small and medium-sized companies, entrepreneurs, and investor groups
- Principle areas of consultation include, market feasibility and assessment, strategic planning and business development, senior living construction and renovation, due diligence services in connection with acquisition, labor relations and collective bargaining.
President/CEO
Senior Residential Services, Inc.
Buffalo, New York
01.2000 - 01.2007
- Established and directed a multi-disciplined organization with a staff of 80 associates responsible for Sales and Marketing, Finance and Accounting, Dining Services, Environmental Services, and Resident Care Services
- Analyzed market/economic feasibility, architectural designs, and operating plans
- Selected, acquired and re-zoned prime five-acre development site
- Oversaw construction and facility opening
- Developed and implemented strategic business plans designed to increase sales, establish standards of service excellence, constrain operational costs, and maximize profitability
- Monitored ongoing compliance with all applicable state/federal regulations.
Education
Bachelor of Science - Management -
Canisius College
Skills
- Operations and execution oriented
- Community and stakeholder engaged
- Resident satisfaction and enrichment
- Team leadership, training, and development
- Astute financial management, including turn-around
- Success-focused
- Compliance and regulatory satisfaction
- Emotional intelligence
- Sales leadership and oversight
- Profit and loss accountability
Certification
- New York, New York State Department of Health, #03455
- Virginia, Commonwealth of Virginia, #1706000348
Boards Memberships Affiliations
- Board of Directors – Alcohol and Drug Dependency Services Foundation, Inc
- Advocacy and Personnel Committees
- Assisted Living Federation of America (ALFA)
- New York State Health Facilities Association
- Amherst Chamber of Commerce
- Cheektowaga Chamber of Commerce
Timeline
Executive Director
Brookdale Senior Living/Elderwood Senior Care
02.2018 - 10.2019
Principal
Independent Consultant Services
07.2009 - 12.2017
President/CEO
Senior Residential Services, Inc.
01.2000 - 01.2007
Bachelor of Science - Management -
Canisius College
- New York, New York State Department of Health, #03455
- Virginia, Commonwealth of Virginia, #1706000348
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