Lauren Lenzen

• Developed and implemented a variation of the Health Mentor Model for alternative school sites.
• Collaborated with other Health Mentors to share knowledge on student engagement, activity organization, navigating fidelity and adaptation.
• Worked cooperatively with teachers and administrators at multiple sites to support students via the principles of positive youth development.

• Offered a paid position after demonstrating knowledgeable and creative engagement of sexuality education in line with the principles of positive youth development.
• Evaluated, revised, and executed evidence-informed sexuality lesson plans and course content to achieve student-centered learning.
• Executed multi-session evidence-based sexual health interventions within fidelity requirements of federal grant.
• Produced monthly program implementation reports for the Education Program Manager and funding organizations including descriptive narrative reporting and detailed data tracking of 200+ participants.

Key Achievement: Designed and created 5 original tools for synchronous and asynchronous e-learning.

• Held a volunteer position assisting Sexuality Educators with sexual health education in middle and high schools.
• Co-created engaging, dynamic activities to localize evidence-informed sexuality lessons.
• Monitored student behaviors, interventions and outcomes to enable lead educator to address pertinent issues.

Key achievement: Introduced half a dozen games along with creative uses to educators, including what became the team-favorite for social and emotional learning.

• Collected, analyzed and reviewed 34 cultural fluency assessment methods for the School of Health to meet the objectives for a $9 million grant.
• Planned, modified and executed research techniques, procedures and tests in a 2-person research team.
• Presented assessment recommendations to the Student Outcome Committee through written, visual and oral media.

Key Achievement: Created an original screening tool, collected, analyzed and reviewed experimental data for publication and presentation.

• Collaborated with leadership and outside client to identify relevant questions, project needs, and determine best methods for creating an original database.
• Worked both independently and collaboratively with undergraduate research team.
• Helped team meet project requirements by coordinating documentation of data collection, review, and analysis for publication and presentation.
• Created and presented monthly reports for project lead research fellow.

Key achievement: Designed and created the Tribal Experience Database for Center for Indian Country Development, with geographic-level demographic and well-being outcomes for over 700 tribal statistical areas over 5 decades.

• Delivered in-depth sales, customer service, and technical training for staff at a 30-50-person retail store and cooking school with $5 million in annual sales.
• Monitored participant workflow and behaviors throughout training process, maintained data on over 40 components of progress.
• Assessed student needs and developed individualized plans to help staff reach goals within predetermined timelines.
• Performed continuous evaluations of training content and plans in order to enhance delivery and improve effectiveness.

• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success with an over-all employee participation rate of approximately 75%.
• Set quarterly training objectives keeping timelines, budgets and desires in mind, tracked and reported on outcomes to the President.
• Conducted in-person new employee onboarding and training sessions as well as organized on-the-job training for retail new hires.
• Handled between 2 and 40 daily learners, smoothly switching between methods and topics while maintaining a positive attitude and engaging style.
• Reviewed and edited all training materials for accuracy, support of company goals, and compliance with policies.

Key accomplishment: Designed a robust training program in accordance with principles of instructional design to promote strong team performance offering 13 different staff certifications.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Monitored customer service operations to assess staff performance, provide feedback, and contribute to performance reviews for all levels of staff.
• Managed a $42,000/annual Bridal Registry program, increasing sales by 20%.
• Boosted traceability initiatives by managing customer communications and tracking records for a $100,000/annual Espresso Repair department.

• Attained expert level of product knowledge, becoming go-to person for major sales and staff training.
• Collaboratively supervised and evaluated a retail staff of 28 people, coaching sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings while maintaining an average staff retention rate of 85%.
• Conducted performance reviews and implemented operational strategies to build employee loyalty and advancement.
• Interviewed, hired, and trained new employees, aimed at building high-functioning team focused on stock management, general store operations, and superb customer service.
• Managed opening and closing procedures, effectively resolved issues, and recommended changes to enhance efficiency of daily activities.

• Supervised daily operations of a million dollar retail operation.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed 25 employees, promoted professional growth and facilitated talent development of each sales associate.
• Interviewed, hired and onboarded new employees with training and new hire documentation.
• Maintained QuickBooks accounting system, processed invoices, deposits and money logs.
• Calculated deductions and processed payroll for employees.
• Developed and maintained relationships with customers and suppliers.
• Employee benefits administrator for a staff of 30 people.