Insightful Mentor known for high productivity and efficient task completion. Specialize in personalized coaching strategies, conflict resolution, and leadership development. Excel in communication, empathy, and active listening, ensuring impactful guidance and support to mentees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mentor-Specialist/Lead Community Health Worker
Detroit Employment Solutions Corporation
Detroit, MI
11.2022 - Current
Conduct regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Encourage open dialogue with mentor and advise on academic and career choices, provide insights into different industry pathways and opportunities.
Develop customized plans to address each mentee's strengths, weaknesses, and career aspirations.
Collaborate with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
Maintain accurate and complete records required by laws, district policies and administrative regulations.
Conduct home visits and serve as a liaison between healthcare providers and community organizations.
Coordinate transportation for clients to medical appointments or other necessary services.
Participate in outreach activities such as health fairs or community events.
Customer Service Representative
Sam's Club
Southgate, MI
07.2021 - 10.2022
Tracked orders from start to finish to ensure timely delivery of goods or services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Provided excellent customer service to resolve customer complaints in a timely manner.