Anthony Fortner
Brooklyn,NY
Summary
Proven track record in enhancing operational efficiency and customer satisfaction through exceptional time management and problem-solving skills. Expert in fostering team collaboration and delivering high-quality customer service, significantly improving workplace dynamics and service delivery. Demonstrated ability in maintaining stringent food handling and safety standards, contributing to a positive and safe dining experience.
Overview
28
28
years of professional experience
Work History
Dietary Aide
Hamilton Park Nursing and Rehabilitation Center
12.2017 - 05.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Driver Supervisor
Phoenix Beverages
01.2010 - 01.2011
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
Driver Assistant
United Postal Service
12.2009 - 01.2010
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
Maintenance
Bellevue Hospital
02.1993 - 03.2000
- Cleaned building floors by sweeping, mopping, scrubbing‚ and vacuuming.
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures‚ Serviced, cleaned, supplied restrooms gathered and emptied trash, as well as strip, seal, finished and polished floors.
- Mixed water and detergents or acids in containers to prepared cleaning solutions, according to specifications. Notified managers concerning the need for Magee repairs or additional building.
Education
High School Diploma -
Erasmus Hall
Brooklyn, NY06.1990
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Food handling safety
- Team Collaboration
- Verbal Communication
- Patient Communication
Timeline
Dietary Aide
Hamilton Park Nursing and Rehabilitation Center
12.2017 - 05.2021
Driver Supervisor
Phoenix Beverages
01.2010 - 01.2011
Driver Assistant
United Postal Service
12.2009 - 01.2010
Maintenance
Bellevue Hospital
02.1993 - 03.2000
High School Diploma -
Erasmus Hall
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