Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Guest services & Front desk
Oread Hotel
Lawrence, KS
08.2021 - Current
Oversaw day-to-day operations of a 100-room hotel with a staff of eight employees.
Greeted guests and responded to guests' inquiries, requests, and issues in a timely, and efficient manner to resolve guest's concerns
Informed customers about payment methods and verified credit card data
Worked with housekeeping to ensure all rooms were clean and ready to accommodate new arrivals.
Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates, and VIP guests
Small Business Manager
Currow Exterior Services
Chicago, IL
1 1 - 05.2021
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Managed purchasing, sales, marketing and customer account operations efficiently
Reviewed sales and expense records to make proactive adjustments to policies and procedures
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Generated and developed leads, using networking and social media platforms to acquire new clients
Intern
Midwest Equity Mortgage
Oak Brook, IL
12.2020 - 01.2021
Helped develop leads to restructure loan pipelines
Put together mock loan structures
Witnessed senior loan originators pitch deals to customers first-hand
Sorted and organized files, spreadsheets, and reports
Answered incoming telephone calls, took down messages, and provided information
SS&C Solutions, Inc
Lawrence, KS
02.2020 - 11.2020
Worked in the RPO department keeping all client's information up to date for the company to contact them
Witnessed Senior employees processing transactions to customers' accounts.
Completed paperwork, recognized discrepancies and promptly addressed for resolution